Arrivals & Departures Deputy Manager

Help Us Shape the Future of the Commonwealth Games – Glasgow 2026! The journey to Glasgow 2026 starts now – and we want YOU to be part of it! Get ready for a brilliant new era for the Commonwealth Games, blending world-class sport with a sustainable, future-focused vision. In under 50 days, Glasgow will transform into a global hub for sport and culture, welcoming 3,000 athletes from 74 nations and territories across 11 days of unforgettable action, fuelled by the city's unstoppable energy and passion. Glasgow 2026 is set to revolutionise the Games with a bold experience that reflects the city's resilience and innovation. This is more than just an event; it's a movement – a celebration of unity, equality and sporting excellence. A movement that will not only deliver a world-class sporting experience but will also create a lasting legacy, maximising social and economic benefits for the city and the Commonwealth. Don't miss your chance to be part of something historic!

The Role

We have an exciting opportunity for an Arrivals & Departures Protocol Deputy Manager to join the Games Services team and play a key role in welcoming Games Family members to Glasgow 2026. Acting as one of the first points of contact for dignitaries, Commonwealth Sport representatives and key Games stakeholders, you’ll help create a positive and memorable arrival experience that reflects the warmth, professionalism and hospitality of Glasgow and Scotland. Based at Glasgow Airport, you’ll work closely with our Arrivals & Departures delivery partner to ensure Games Family arrivals are managed smoothly and efficiently. From coordinating arrivals and supporting onward transport arrangements to resolving issues and responding to changing operational requirements, you’ll help ensure every guest receives a seamless and professional experience from the moment they arrive. Collaboration will sit at the heart of the role as you work alongside volunteers, Commonwealth Sport colleagues, operational teams and delivery partners. Leading a small team within a fast-paced environment, you’ll help maintain high service standards throughout extended operating hours while ensuring information, updates and operational issues are communicated effectively across the wider Games operation.

Job Summary

Joining Glasgow 2026 as an Arrivals & Departures Protocol Deputy Manager offers the opportunity to play an important role in delivering world-class Games services for a key client group. Strong leadership, communication and customer service skills will be essential as you support the arrival and transfer of Games Family members throughout the Games period. Day-to-day responsibilities will include coordinating volunteer rotas, overseeing airport arrival operations, supporting transfer arrangements and responding to operational challenges as they arise. A calm and proactive approach will be important, particularly when managing changing priorities, resolving issues at pace and ensuring guests receive a consistently high-quality experience. Success in this role will come from your ability to lead with confidence, build positive working relationships and make sound decisions within a dynamic operational environment. Most importantly, you’ll help ensure visitors leave Glasgow Airport with a positive first impression of Glasgow 2026, the city and Scotland.

Key Skills and Experience

• Excellent customer service and communication skills.
• Confidence to engage professionally with senior leaders, dignitaries and guests from a wide range of cultural and professional backgrounds.
• Previous experience within customer-facing, hospitality, events, transport, protocol or guest services environments would be highly beneficial.
• Strong problem-solving abilities, alongside the capability to assess situations quickly, prioritise issues effectively and deliver solutions within a fast-paced operational setting.
• Experience leading or coordinating teams would be advantageous, particularly where high standards of service and operational delivery have been required.
• A collaborative and resilient approach will help you succeed in this role, as will the ability to remain calm under pressure and motivate others throughout extended operating periods.
• Local knowledge of Glasgow and its geography would be beneficial, supporting your ability to provide advice, guidance and assistance to arriving guests.

Why Glasgow 2026?

Joining the Glasgow 2026 team means being part of something extraordinary. As we embark on this exciting journey, we're not just planning an event – we're creating a new legacy for Glasgow and the Commonwealth. This is an opportunity to shape the future of major sporting events, bringing the world together for 11 days of unforgettable competition and culture. We're looking for passionate, organised and driven people who are excited to roll up their sleeves and be part of an inclusive, forward-thinking and sustainable Games. This is your chance to help set the new standard for global events while contributing to the city's rich sporting legacy.

Salary: Starting salary is from £36,050. Salary offered will be based on demonstrated skills and experience related to this role.

How to Apply

If you're ready to be part of something historic, we want to hear from you! For more information about the role and a detailed job description, visit our website. To apply, send your CV along with a 250-word summary (or video/voice note) of why you want to be part of our team. At Glasgow 2026, we are committed to creating a diverse and inclusive workforce. We welcome applications from all backgrounds and are proud to be a Disability Confident Committed employer. If you need assistance with your application, our Recruitment Team is here to support you with any reasonable adjustments. Please note that candidates must have the legal right to work in the UK, which we request is confirmed as part of the application process. This is a mandatory requirement for consideration of the role. The closing date is 18th June 2026.