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- Tasks: Assist customers with product info, quotes, and order processing via email and phone.
- Company: Join Glasdon UK, a leader in environmental and safety products with global reach.
- Benefits: Enjoy 33 days holiday, flexible working, health insurance, and team-building activities.
- Why this job: Be part of a progressive company that values career growth and social impact.
- Qualifications: Experience in customer service or sales, strong communication skills, and a problem-solving mindset.
- Other info: Full training provided; hybrid working options available.
The predicted salary is between 28800 - 42000 £ per year.
Location: Blackpool, Lancashire
Salary: Competitive
Job Type: Full-time, Permanent
Summary: Glasdon UK Limited is part of the Glasdon Group with companies in Europe and the United States and is a market leader in the design, marketing, and supply of environmental and safety products. We are looking for a confident and organised individual, with experience in customer service to join our Environmental Products Division as a Customer Support Advisor. If you have a genuine desire to succeed and wish to join a progressive company, with excellent opportunities, career development opportunities and benefits then look no further. The successful candidate will be provided with full and comprehensive training. The Glasdon Group of Companies is an equal opportunities employer.
Main Duties and Responsibilities:
- Providing customers with product information in response to requests by email, telephone, or factory visitations (the majority of contact is through email).
- Providing customers with quotations for products.
- Answering queries in terms of stock, delivery times, accounts, and production.
- Processing sales orders.
- Providing support to external sales personnel.
- Re-contacting enquirers to make sure they have received literature/quotations and whether they require further information prior to placing an order.
Ideal Candidate Background:
- Confidence, charisma and keen to progress a long-term career.
- Some experience within a sales or customer service environment / familiar with client interactions.
- Keen eye for details.
- Strong verbal and written communication skills.
- Good administrative, organisational and time management skills.
- Good team player.
- Ability to solve problems.
- Commercial awareness and professional.
- Willing to learn.
Benefits:
- 33 days paid holiday (rising to 38 depending on length of service).
- Buy/sell up to 5 days holiday each year.
- Holidays can be booked flexibly in 30-minute blocks.
- Company related performance bonuses.
- Company final salary pension scheme after a minimum of two years' service.
- Pension through NEST within 3 months of start date.
- Life insurance after a minimum of two years' service.
- Private health insurance scheme after a minimum of one year's service.
- Health cashback plan.
- Company sick pay scheme.
- Employee Assistance Programme (EAP).
- Compassionate leave.
- Relocation support loans.
- Long service awards.
- Subsidised on-site café/social space.
- Free on-site parking.
- Special occasion gifts.
- Cycle to Work scheme.
- On-site Gym and changing facilities.
- Team building activities / days.
- Hybrid working.
- Company events.
- At cost on-site electric vehicle charging points.
- Paid charity days.
- Charity fundraising events.
- Social activities.
- Promotion opportunities.
- Skills development.
- Professional study support.
- Comprehensive training programmes.
Terms and Conditions:
- Full-time, permanent position.
- Monday to Friday, 9.00am to 5.00pm (subject to the needs of the role).
- 30-minute lunch break.
- Monthly Pay in arrears by the 28th day of each month.
Please click the APPLY button to submit your CV for this role.
Customer Support Advisor employer: GLASDON LTD
Contact Detail:
GLASDON LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with Glasdon UK's products and services. Understanding their environmental and safety products will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during any interactions.
✨Tip Number 2
Practice your communication skills, especially in written form, since most customer interactions will be via email. Being clear and concise in your responses can set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled customer issues in the past. This will highlight your capability to manage customer support effectively.
✨Tip Number 4
Network with current or former employees of Glasdon UK on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use keywords from the job description, such as 'organised', 'communication skills', and 'problem-solving' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work at Glasdon UK Limited and how your background aligns with their values and goals.
Highlight Relevant Skills: In your application, emphasise your strong verbal and written communication skills, attention to detail, and ability to work in a team. Provide examples of how you've successfully handled customer queries or sales orders in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for a Customer Support Advisor.
How to prepare for a job interview at GLASDON LTD
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service during the interview. Be prepared to discuss specific situations where you successfully resolved customer issues or provided exceptional support, as this will demonstrate your capability for the role.
✨Demonstrate Strong Communication Skills
Since the majority of communication will be via email, it's crucial to showcase your written communication skills. Bring examples of past correspondence or prepare to discuss how you would handle various customer queries effectively and professionally.
✨Be Organised and Detail-Oriented
The role requires good administrative and organisational skills. During the interview, mention any tools or methods you use to stay organised, and provide examples of how your attention to detail has positively impacted your work in the past.
✨Express Your Willingness to Learn
Glasdon UK Limited values candidates who are eager to learn and grow. Make sure to convey your enthusiasm for professional development and any relevant training you've undertaken or are interested in pursuing to enhance your skills.
