At a Glance
- Tasks: Lead operational governance and ensure compliance across various functions.
- Company: Join a dynamic team at a leading global organisation.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Ideal for detail-oriented professionals ready to tackle challenges.
- Why this job: Make a real impact by enhancing operational efficiency and quality.
- Qualifications: 6-10 years in operations or governance with strong coordination skills.
The predicted salary is between 60000 - 75000 £ per year.
The Operations Manager supports the Global Head of Operations in governing and coordinating GLAS’ enterprise operational framework across suppliers, technology operations, quality, risk, resilience, security, data, and facilities. The role focuses on practical execution and control, ensuring operational activities are auditable, resilient, and aligned to regulatory and ISO requirements. It is a medium‑senior, hands‑on management role suited to an experienced operations professional who can translate strategy into consistent operational delivery.
Key Responsibilities
- Enterprise Operations Governance
- Maintain operational governance frameworks, SOPs, controls, and management reporting.
- Coordinate operational reviews, issue tracking, and cross‑functional follow‑up.
- Ensure consistent operational standards across regions and teams.
- Oversee operational performance of key suppliers, including SLA/OLA tracking and remediation.
- Support service reviews, evidence collection, and audit readiness.
- Act as an escalation point for supplier‑related operational issues.
- Quality, Audit & Assurance
- Operate the Quality Assurance framework, including KPIs, KRIs, and control tracking.
- Coordinate internal audits and support external audit preparation.
- Track findings and remediation to maintain ongoing audit readiness.
- Risk, Resilience & Continuity
- Support operational risk management, incident tracking, and control assurance.
- Coordinate business continuity planning, crisis exercises, and resilience testing.
- Assist with regulatory resilience requirements, including DORA alignment.
- Information Security & Data Governance
- Provide operational oversight of information security, data protection, privacy, and access controls.
- Coordinate with IT, security, and compliance teams on controls and evidence.
- Support operational handling of security or data incidents.
- Systems, Change & Facilities
- Support operational readiness for critical systems, data migrations, and platform changes.
- Coordinate readiness assessments, go‑live controls, and post‑implementation reviews.
- Maintain oversight of facilities operations and physical access controls.
- Mandatory Training Governance
- Ensure governance, tracking, and audit evidence for mandatory training programmes.
Success Measures
- Sustained audit readiness with reduced repeat findings.
- Stable supplier performance and SLA adherence.
- Clear, reliable operational reporting.
- Effective incident and resilience outcomes.
- Trusted deputy support to the Global Head of Operations.
Role Profile
- 6–10 years’ experience in operations, risk, quality, or governance roles.
- Background in regulated or audit‑driven environments.
- Familiarity with ISO standards (e.g. ISO 27001, ISO 9001).
- Strong coordination skills with a pragmatic, detail‑driven approach.
- Confident working with senior stakeholders while remaining hands‑on.
Operations Manager employer: GLAS
As an Operations Manager at GLAS, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With a strong focus on operational excellence and compliance, our culture fosters collaboration and innovation, ensuring that every team member has the opportunity to contribute meaningfully to our mission. Located in a vibrant area, we offer competitive benefits and a commitment to work-life balance, making GLAS an exceptional employer for those seeking a rewarding career in operations.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operational frameworks. Familiarise yourself with their governance practices and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply directly through our website! We love seeing candidates who take the initiative. Plus, it gives you a better chance of standing out in the application process. Let’s get you that Operations Manager role!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Operations Manager role. Highlight your experience in operations, risk management, and quality assurance, and don’t forget to mention any familiarity with ISO standards. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Share specific examples of how you've successfully managed operational frameworks or improved audit readiness in previous roles. Let us know why you’re excited about joining StudySmarter!
Showcase Your Coordination Skills:Since this role involves a lot of coordination across teams and suppliers, make sure to highlight your strong coordination skills. Give us examples of how you’ve effectively managed cross-functional projects or resolved operational issues in the past. We love a detail-driven approach!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at GLAS
✨Know Your Operations Inside Out
Make sure you’re well-versed in the operational frameworks and governance structures relevant to the role. Brush up on ISO standards like ISO 27001 and ISO 9001, as these will likely come up during your interview.
✨Showcase Your Coordination Skills
Be prepared to discuss specific examples of how you've successfully coordinated cross-functional teams or managed supplier performance. Highlight your ability to track issues and follow up effectively, as this is crucial for the Operations Manager role.
✨Demonstrate Audit Readiness
Familiarise yourself with audit processes and be ready to talk about your experience with internal and external audits. Discuss how you’ve maintained audit readiness in previous roles and any strategies you used to track findings and ensure compliance.
✨Engage with Real-World Scenarios
Expect situational questions that test your problem-solving skills in risk management and incident response. Prepare to share how you would handle specific operational challenges, showcasing your hands-on approach and strategic thinking.
