At a Glance
- Tasks: Lead operational governance and ensure seamless execution across various functions.
- Company: Join GLAS, a top-tier provider of institutional debt administration services.
- Benefits: Competitive salary, bonus, generous leave, private medical insurance, and pension plan.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic environment with global reach and blue-chip clients.
- Qualifications: 6-10 years in operations or governance, with strong coordination skills.
The predicted salary is between 60000 - 80000 € per year.
Location: London
Salary: Negotiable
Hybrid Working
About GLAS
GLAS is an international provider of institutional debt administration services, serving lenders, borrowers, issuers, and advisers offering a global platform across Loan Agency and related services, Capital Markets and Restructuring.
GLAS’ vision is to be recognised as the best-in-class independent, non-creditor, conflict-free provider of institutional debt administration services, enabling global clients and counterparties to achieve successful outcomes on their transactions.
The business currently comprises c.500 employees who deliver a solution-based, innovative service, ensuring GLAS is the preferred global partner of choice. GLAS has a blue-chip customer base developed over many years; select clients include Apollo, Blackstone, CVC, Deutsche Bank and Goldman Sachs. GLAS has been recognised as the premier independent provider of loan agency and bond trustee services with a portfolio of over $800 billion assets across its global platform. The company is headquartered in London with offices in Paris, Frankfurt, Madrid, New York, New Jersey, Sydney, Melbourne, Brisbane, Singapore, Dubai, Hong Kong, Milan and Rome.
Role Summary
The Operations Manager supports the Global Head of Operations in governing and coordinating GLAS’ enterprise operational framework across suppliers, technology operations, quality, risk, resilience, security, data, and facilities.
The role focuses on practical execution and control, ensuring operational activities are auditable, resilient, and aligned to regulatory and ISO requirements. It is a medium-senior, hands-on management role suited to an experienced operations professional who can translate strategy into consistent operational delivery.
Key Responsibilities
- Enterprise Operations Governance: Maintain operational governance frameworks, SOPs, controls, and management reporting. Coordinate operational reviews, issue tracking, and cross-functional follow-up. Ensure consistent operational standards across regions and teams.
- Supplier & Service Performance: Oversee operational performance of key suppliers, including SLA/OLA tracking and remediation. Support service reviews, evidence collection, and audit readiness. Act as an escalation point for supplier-related operational issues.
- Quality, Audit & Assurance: Operate the Quality Assurance framework, including KPIs, KRIs, and control tracking. Coordinate internal audits and support external audit preparation. Track findings and remediation to maintain ongoing audit readiness.
- Risk, Resilience & Continuity: Support operational risk management, incident tracking, and control assurance. Coordinate business continuity planning, crisis exercises, and resilience testing. Assist with regulatory resilience requirements, including DORA alignment.
- Information Security & Data Governance: Provide operational oversight of information security, data protection, privacy, and access controls. Coordinate with IT, security, and compliance teams on controls and evidence. Support operational handling of security or data incidents.
- Systems, Change & Facilities: Support operational readiness for critical systems, data migrations, and platform changes. Coordinate readiness assessments, go-live controls, and post-implementation reviews. Maintain oversight of facilities operations and physical access controls.
- Mandatory Training Governance: Ensure governance, tracking, and audit evidence for mandatory training programmes.
Success Measures
- Sustained audit readiness with reduced repeat findings.
- Stable supplier performance and SLA adherence.
- Clear, reliable operational reporting.
- Effective incident and resilience outcomes.
- Trusted deputy support to the Global Head of Operations.
Role Profile
6–10 years’ experience in operations, risk, quality, or governance roles. Background in regulated or audit-driven environments. Familiarity with ISO standards (e.g. ISO 27001, ISO 9001). Strong coordination skills with a pragmatic, detail-driven approach. Confident working with senior stakeholders while remaining hands-on.
Benefits
- Base salary + bonus
- 28 days annual leave + bank holidays
- Long service award
- Private Medical Insurance
- Private pension plan
- Life insurance plan
- Employee Assistance Program (EAP)
Operations Manager in London employer: GLAS
GLAS is an exceptional employer, offering a dynamic work environment in the heart of London, where innovation and operational excellence are at the forefront. With a strong focus on employee growth, GLAS provides comprehensive benefits including private medical insurance, a generous annual leave policy, and opportunities for professional development within a globally recognised firm. The hybrid working model fosters a balanced work-life integration, making it an attractive choice for operations professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching GLAS and its operations. Understand their values and how they align with your experience. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to operations management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you top of mind for the hiring team. Plus, it shows your enthusiasm for the position.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in operations, risk, and quality governance, and don’t forget to mention any familiarity with ISO standards. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for GLAS and how your skills can help us achieve our vision. Keep it concise but impactful, and make sure to show your enthusiasm for the role.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your operational excellence. Use metrics where possible to quantify your success, like improved SLA adherence or successful audit outcomes. We love numbers that tell a story!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at GLAS
✨Know Your Operations Inside Out
Before the interview, dive deep into GLAS's operational framework and their approach to governance. Familiarise yourself with their key responsibilities, especially around supplier performance and quality assurance. This will show that you’re not just interested in the role but also in how the company operates.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to demonstrate your problem-solving skills in real-world scenarios. Think of examples from your past experience where you successfully managed operational challenges or improved processes. Be ready to discuss how you ensured compliance with ISO standards or handled audit preparations.
✨Showcase Your Stakeholder Management Skills
As an Operations Manager, you'll be working closely with senior stakeholders. Prepare to discuss how you've effectively communicated and coordinated with different teams in previous roles. Highlight any experiences where you acted as a trusted deputy or led cross-functional initiatives.
✨Demonstrate Your Detail-Driven Approach
GLAS values a pragmatic and detail-oriented mindset. During the interview, emphasise your attention to detail and how it has contributed to successful outcomes in your previous roles. Share specific examples of how you maintained operational standards or tracked KPIs and KRIs effectively.
