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- Tasks: Manage client transactions and ensure timely communication with borrowers and lenders.
- Company: GLAS is a leading provider of institutional debt administration services with a global presence.
- Benefits: Enjoy a competitive salary, bonuses, private medical insurance, and 28 days annual leave.
- Why this job: Join a dynamic team in a fast-paced environment and develop your career in finance.
- Qualifications: A degree in finance or business and strong organisational skills are preferred.
- Other info: GLAS values inclusivity and offers career development support for all employees.
The predicted salary is between 28800 - 43200 £ per year.
GLAS is an international provider of institutional debt administration services, serving lenders, borrowers, issuers, and advisers offering a global platform across Loan Agency and related services, Capital Markets and Restructuring. GLAS’ vision is to be recognised as the best-in-class independent, non-creditor, conflict-free provider of institutional debt administration services, enabling global clients and counterparties to achieve successful outcomes on their transactions.
The business currently comprises c.300 employees who deliver a solution-based, innovative service, ensuring GLAS is the preferred global partner of choice. GLAS has a blue-chip customer base developed over many years; select clients include Apollo, Blackstone, CVC, Deutsche Bank and Goldman Sachs. GLAS has been recognised as the premier independent provider of loan agency and bond trustee services with a portfolio of over $300 billion assets across its global platform. The company is headquartered in London with offices in Paris, Frankfurt, Madrid, New York, New Jersey, Sydney, Melbourne, Brisbane, Singapore, Dubai and Hong Kong.
To expand our successful operation we are hiring a Client Services Associate at GLAS. The Client Services Associate will liaise very closely with the EMEA Client Services Team, which is GLAS’s headquarter. The role involves managing and processing all operational aspects of GLAS client transactions within specific deadlines. Each team member has responsibility for a specific portfolio of Loans / Bonds and is the primary operational contact for the Borrowers and Lenders on these transactions.
To be successful in your role
We are looking for a dynamic individual able to work in an entrepreneurial fast-paced working environment. To be successful in this role you are an effective communicator with excellent communication skills.
Responsibilities
- Managing drawdowns, rollovers, rate fixes, pre-payments, redemptions and maturities.
- Inputting relevant data into the system Solvas.
- Generating and sending notices to Borrowers and Lenders within specific timeframes.
- Receiving and checking SSI’s, initiating the call back process where necessary.
- Managing funds flow between Borrowers and Lenders.
- Making payments through Barclays.Net, arranging a foreign exchange transaction where appropriate.
- Calculating and payment of principal repayments, interest, commitment and other fees (including PIK and non-pro rata events).
- Reconciling accounts.
- Handling of transfers ensuring requests comply with the transaction documentation and the collection of transfer fees.
- Understanding of deal documentation for inputting into the system or responding to Borrower / Lender queries.
- Dealing with client queries in a timely manner.
- Dealing with Audit requests.
- Timely escalation of relevant matters to Team Leader and/or Managers.
- Due diligence with regards to potential fraud, money laundering, and both financial and reputational risk to GLAS.
Experience And Qualifications
- Proven examples of working to tight deadlines.
- A high degree of detail and strong organisational skills.
- Previous experience of using SOLVAS desirable.
- A desirable degree in a finance or business related field.
Person Specification
- Strong attention to detail and ability to work to tight deadlines.
- Flexibility to adapt to the changing needs of a growing business.
- The ability to represent GLAS to high standards and expectations at all times.
Base salary + bonus, 28 days annual leave + bank holidays, Long service award, Private Medical Insurance, Life insurance plan, Employee Assistance Program (EAP), Season ticket loan scheme, Yearly eye examination, Career development and study support.
It’s our people who make GLAS successful and we strive to recruit and retain the best people and operate in an environment underpinned by inclusivity, diversity, and opportunity. We recognise that a more inclusive workplace allows ideas and a variety of points of view to trigger discussions or deliver innovative results. Besides, we want people at GLAS to be successful - we are committed to your career development. We truly believe in and live by our values of stepping in, stepping up and standing out.
Seniority level: Associate
Employment type: Full-time
Job function: Other and Finance
Industries: Financial Services, Capital Markets, and Loan Brokers
Client Services Associate, Loan Agency employer: GLAS
Contact Detail:
GLAS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Associate, Loan Agency
✨Tip Number 1
Familiarise yourself with the loan agency sector and GLAS's specific services. Understanding their operations and client base will help you speak confidently about how you can contribute to their success during any discussions.
✨Tip Number 2
Network with current or former employees of GLAS on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've successfully managed tight deadlines in previous roles. This will show that you can thrive in the fast-paced environment GLAS is known for.
✨Tip Number 4
Stay updated on financial regulations and trends affecting the loan agency market. Being knowledgeable about current events will not only impress your interviewers but also show your commitment to the industry.
We think you need these skills to ace Client Services Associate, Loan Agency
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications for the Client Services Associate position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in client services, finance, or operational roles. Use specific examples to demonstrate your ability to manage tight deadlines and attention to detail.
Craft a Strong Cover Letter: Your cover letter should not only express your interest in the role but also showcase your communication skills. Mention how your background makes you a great fit for GLAS and how you can contribute to their vision of being a best-in-class provider.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Client Services Associate role.
How to prepare for a job interview at GLAS
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Client Services Associate at GLAS. Familiarise yourself with loan administration processes, as well as the specific tasks mentioned in the job description, such as managing drawdowns and handling client queries.
✨Showcase Your Communication Skills
Since effective communication is key for this role, prepare examples from your past experiences where you successfully communicated complex information to clients or team members. This will demonstrate your ability to represent GLAS to high standards.
✨Highlight Attention to Detail
Given the importance of detail in managing financial transactions, be ready to discuss how you ensure accuracy in your work. Bring up specific instances where your attention to detail made a significant difference in your previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think about how you would handle tight deadlines or client issues, and be prepared to articulate your thought process clearly.