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- Tasks: Manage client transactions and ensure smooth communication between borrowers and lenders.
- Company: Join GLAS, a leading global provider of debt administration services.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and generous leave.
- Other info: Great career development opportunities in a fast-paced environment.
- Why this job: Be part of a dynamic team making a real impact in finance.
- Qualifications: Detail-oriented with strong organisational skills; finance background preferred.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Location: London
Salary: Negotiable
Hybrid Working
The role of Client Services Associate
GLAS is an international provider of institutional debt administration services, serving lenders, borrowers, issuers, and advisers offering a global platform across Loan Agency and related services, Capital Markets and Restructuring.
GLAS’ vision is to be recognised as the best‑in‑class independent, non‑creditor, conflict‑free provider of institutional debt administration services, enabling global clients and counterparties to achieve successful outcomes on their transactions.
GLAS’s business currently comprises ~500 employees delivering a solution‑based innovative service, ensuring GLAS is the preferred global partner of choice.
GLAS has a blue‑chip customer base developed over many years; select clients include Apollo, Blackstone, CVC, Deutsche Bank and Goldman Sachs.
GLAS has been recognised as the premier independent provider of loan agency and bond trustee services with a portfolio of over $800 billion assets across its global platform.
The company is headquartered in London with offices in Paris, Frankfurt, Madrid, New York, New Jersey, Sydney, Melbourne, Brisbane, Singapore, Dubai, Hong Kong, Milan and Rome.
Responsibilities
- Managing drawdowns, rollovers, rate fixes, pre‑payments, redemptions and maturities.
- Inputting relevant data into the system Solvas.
- Generating and sending notices to Borrowers and Lenders within specific timeframes.
- Receiving and checking SSI’s, initiating the call back process where necessary.
- Managing funds flow between Borrowers and Lenders.
- Making payments through Barclays.Net, arranging a foreign exchange transaction where appropriate.
- Calculating and payment of principal repayments, interest, commitment and other fees (including PIK and non‑pro rata events).
- Reconciling accounts.
- Understanding of deal documentation for inputting into the system or responding to Borrower / Lender queries.
- Handling of transfers ensuring requests comply with the transaction documentation.
- Good understanding of settling Transfers – both clearpar and offline.
- Understanding of deal documentation for the processing of Transfers/Novation’s.
- Debtdomain updates.
- Transfer Fee reconciliation.
- Dealing with client queries in a timely manner.
- Dealing with Audit request.
- Timely escalation of relevant matters to Team Leader and/or Managers.
- Covering workload in staff absence.
- Due diligence with regards to potential fraud, money laundering, and both financial and reputational risk to GLAS.
Experience and Qualifications
- Proven examples of working to tight deadlines.
- A high degree of detail and strong organisational skills.
- Previous experience of using SOLVAS desirable.
- A desirable degree in a finance or business related field.
Person Specification
- Strong attention to detail and ability to work to tight deadlines.
- Flexibility to adapt to the changing needs of a growing business.
- The ability to represent GLAS to high standards and expectations at all times.
Benefits
- Base salary + bonus.
- Hybrid working.
- 28 days annual leave + bank holidays.
- Long service award.
- Private Medical Insurance.
- Private pension plan.
- Life insurance plan.
- Employee Assistance Program (EAP).
- Yearly eye examination.
- Gym membership discount.
- Career development and study support.
Client Services Associate employer: GLAS
Contact Detail:
GLAS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to GLAS. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research GLAS, their clients, and the services they offer. Show us you’re genuinely interested and ready to contribute to their vision.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your experience and how it aligns with the responsibilities of a Client Services Associate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Client Services Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Associate role. Highlight relevant experience and skills that match the job description, like your attention to detail and ability to work under tight deadlines.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role at GLAS and how your background makes you a perfect fit. Keep it concise but impactful!
Showcase Your Skills: Don’t forget to mention any experience with SOLVAS or similar systems. If you've managed funds flow or dealt with client queries before, make sure to include those examples to show us you’re ready for the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at GLAS
✨Know Your Numbers
As a Client Services Associate, you'll be dealing with financial data and transactions. Brush up on your understanding of key financial concepts and be ready to discuss how you’ve managed similar tasks in the past. This will show that you’re not just familiar with the role but also confident in handling the responsibilities.
✨Master the Details
Attention to detail is crucial in this role. Prepare examples from your previous work where your meticulousness made a difference. Whether it was reconciling accounts or managing deadlines, having specific instances ready will demonstrate your capability to handle the demands of the job.
✨Showcase Your Communication Skills
You’ll be dealing with clients and lenders regularly, so strong communication skills are a must. Think about times when you successfully resolved client queries or escalated issues effectively. Be prepared to share these stories during your interview to highlight your interpersonal skills.
✨Understand GLAS’s Vision
Familiarise yourself with GLAS’s mission and values. Being able to articulate how your personal goals align with their vision of being a conflict-free provider will set you apart. It shows that you’re not just looking for any job, but that you genuinely want to contribute to their success.