At a Glance
- Tasks: Manage key client relationships and drive revenue growth through strategic initiatives.
- Company: GLAS, a leading independent debt administration services provider with a global presence.
- Benefits: Competitive salary, bonuses, 28 days leave, private medical insurance, and career development support.
- Other info: Inclusive culture with opportunities for flexible working and personal growth.
- Why this job: Join a dynamic team and make a real impact in the financial services industry.
- Qualifications: Strong communication skills and ability to build relationships; experience in client management is a plus.
The predicted salary is between 51750 - 63250 £ per year.
GLAS is an international provider of institutional debt administration services, serving lenders, borrowers, issuers, and advisers offering a global platform across Loan Agency and related services, Capital Markets and Restructuring.
GLAS’ vision is to be recognised as the best-in-class independent, non-creditor, conflict-free provider of institutional debt administration services, enabling global clients and counterparties to achieve successful outcomes on their transactions.
The business currently comprises c.550 employees who deliver a solution-based, innovative service, ensuring GLAS is the preferred global partner of choice.
GLAS has a blue-chip customer base developed over many years; select clients include Apollo, Blackstone, CVC, Deutsche Bank and Goldman Sachs.
GLAS has been recognised as the premier independent provider of loan agency and bond trustee services with a portfolio of over $850 billion assets across its global platform.
The company is headquartered in London with offices in Paris, Frankfurt, Madrid, New York, New Jersey, Sydney, Melbourne, Brisbane, Singapore, Dubai, Hong Kong, Milan and Rome.
The role of Client Relationship Manager
GLAS is an award-winning independent debt administration services company providing, amongst other services, loan agency, security agency and corporate trustee services in the international debt capital markets
As a Client Relationship Manager you will work as part of the Client Relationship team to develop, maintain, and build upon GLAS’s key existing client relationships to primarily protect GLAS’s existing clients and to assist in generating further revenue streams within this client pool.
Responsibilities
- Management of a designated portfolio of GLAS’s key client relationships. These include corporates, credit funds, sponsors, and debt advisors
- Build client ecosystems for key client relationships to better understand their internal structure, target market, investment strategy, product and service offering, target number of transactions, key stakeholders etc.
- Preparation of fee proposals on new opportunities, liaising with the Business Development team to ensure consistency in pricing
- Capture contact details for each party associated with a recently closed transaction, and review of existing data, and ensure details are logged in CRM system
- Manage Business Development market knowledge/ update library
- Review of external market publications disseminating key information across the CRM and Business Development team
- Identifying areas of further opportunity within an existing client base
- Managing Borrower Initiatives. To include borrower introduction calls alongside TMG team post deal close and office/ site visits where appropriate
- Production and distribution of call reports to be undertaken after each client meeting
- Monitoring and managing deal maturities
- Establishing and maintaining relationships with all deal parties following deal closings and obtain feedback on GLAS’s performance
- Conducting quarterly, semi-annual, and annual review of key client relationship metrics
- Preparing and monitoring key account plans for GLAS’s key client relationships
- Attending and leading Senior semi-annual/ annual client service reviews
- Preparation of the weekly/ monthly/ quarterly reporting of the performance of the CRM team and key client activity to Senior Management
- Ensure accurate and up to date MI is consistently kept using internal reporting systems i. e. Insightly
- Arranging internal approval for any product or service that is not included in the GLAS Terms of Reference. To include presenting to Senior Management at internal committees
- Regional and European travel maybe required to visit key relationship clients
- Ensure timely escalation of client complaints through personal ownership
- Assist in creating brand recognition and awareness by working closely with product and delivery partners to market the full range of GLAS’s products and services
- Work closely with Marketing to create pitch material to present at client meetings
- Attendance at external loan/ bond market related conferences for market knowledge and networking opportunities ensuring a write up of key points is undertaken and distributed
- Complete C6 (KYC) checks on potential deal parties
Experience And Qualifications
- All deal parties have been captured for each new deal promptly after of closing
- Deliver weekly report on CRM performance to Senior Management
- Create/ Maintain a relationship map for each key client
- Create/ Maintain a tracker of revenue generation for each key client
- Call reports to be produced and distributed promptly post meeting
- Insightly/ CRM system to be kept up to date following new deal opportunities
Person Specification
- Excellent written and verbal communication skills and strong negotiation skills
- Ability to prioritise work
- Ability to work collaboratively in teams and establish, build and maintain relationships both internally and externally with clients
- Base salary + bonus
- 28 days annual leave + bank holidays
- Long service award
- Private Medical Insurance
- Life insurance plan
- Employee Assistance Program (EAP)
- Season ticket loan scheme
- Yearly eye examination
- Career development and study support
It’s our people who make GLAS successful and we strive to recruit and retain the best people and operate in an environment underpinned by inclusivity, diversity, and opportunity.
We recognise that a more inclusive workplace allows ideas and a variety of points of view to trigger discussions or deliver innovative results.
Besides, we want people at GLAS to be successful - we are committed in your career development.
We truly believe in and live by our values of stepping in, stepping up and standing out.
In addition to our commitment to a diverse workforce we are also happy to talk flexible working.
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Client Relationship Manager employer: GLAS
GLAS is an excellent employer for a Lead Data Engineer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With competitive salaries, bonuses, and comprehensive health benefits, employees are supported both professionally and personally, while also having ample opportunities for growth and development within a high-impact team focused on cutting-edge technology like Azure Synapse.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like GLAS. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to GLAS.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on GLAS's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at GLAS
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with GLAS.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at GLAS will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former GLAS employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
