At a Glance
- Tasks: Manage key client relationships and drive revenue growth in a dynamic, hybrid work environment.
- Company: Join GLAS, a leading global provider of institutional debt administration services.
- Benefits: Enjoy competitive salary, bonuses, private medical insurance, and 28 days annual leave.
- Other info: Embrace a culture of inclusivity, diversity, and career development opportunities.
- Why this job: Make an impact by building strong client connections and enhancing brand recognition.
- Qualifications: Strong communication skills and experience in client relationship management.
The predicted salary is between 42750 - 52250 £ per year.
GLAS is an international provider of institutional debt administration services, serving lenders, borrowers, issuers, and advisers offering a global platform across Loan Agency and related services, Capital Markets and Restructuring.
GLAS’ vision is to be recognised as the best-in-class independent, non-creditor, conflict-free provider of institutional debt administration services, enabling global clients and counterparties to achieve successful outcomes on their transactions.
The role of Client Relationship Manager involves:
- Management of a designated portfolio of GLAS’s key client relationships.
- Capturing contact details for each party associated with a recently closed transaction, reviewing existing data, and ensuring details are logged in the CRM system.
- Reviewing external market publications and disseminating key information across the CRM and Business Development team.
- Conducting borrower introduction calls alongside the TMG team post deal close and office/site visits where appropriate.
- Monitoring and managing deal maturities.
- Establishing and maintaining relationships with all deal parties following deal closings and obtaining feedback on GLAS’s performance.
- Conducting quarterly, semi-annual, and annual reviews of key client relationship metrics.
- Preparing and monitoring key account plans for GLAS’s key client relationships.
- Attending and leading senior semi-annual/annual client service reviews.
- Preparing weekly/monthly/quarterly reports on the performance of the CRM team and key client activity to Senior Management.
- Presenting to Senior Management at internal committees.
- Regional and European travel may be required to visit key relationship clients.
- Ensuring timely escalation of client complaints through personal ownership.
- Assisting in creating brand recognition and awareness by working closely with product and delivery partners to market the full range of GLAS’s products and services.
- Working closely with Marketing to create pitch material for client meetings.
- Attending external loan/bond market-related conferences for market knowledge and networking opportunities, ensuring a write-up of key points is undertaken and distributed.
- Completing C6 (KYC) checks on potential deal parties.
- Delivering weekly reports on CRM performance to Senior Management.
- Keeping the Insightly/CRM system up to date following new deal opportunities.
Benefits include: Base salary + bonus, hybrid working, 28 days annual leave + bank holidays, long service award, private medical insurance, private pension plan, life insurance plan, employee assistance program (EAP), season ticket loan scheme, gym membership discount, and career development and study support.
It’s our people who make GLAS successful, and we strive to recruit and retain the best people while operating in an environment underpinned by inclusivity, diversity, and opportunity. We are committed to your career development and are happy to discuss flexible working.
Client Relationship Manager (Pension's & employer: Glas Company
GLAS is an exceptional employer, offering a dynamic hybrid working environment that fosters inclusivity and diversity. With a strong commitment to employee growth, GLAS provides extensive career development opportunities, competitive benefits including private medical insurance and a generous leave policy, and a supportive culture that values innovation and collaboration. Located in London, employees benefit from being part of a premier global institution recognised for its excellence in institutional debt administration services.
