Business Support Administrator in Wakefield

The Business Support Administrator provides essential support to Aqua Operations Limited, ensuring smooth day-to-day operations and compliance with company objectives. Acting as a central coordination point, the role bridges administrative, operational, procurement, and commercial functions to maintain efficiency and governance. A core responsibility is vendor management, assisting with due diligence, onboarding, compliance checks, and ongoing performance reviews. The postholder maintains the vendor register, monitors service quality, and ensures suppliers meet company standards and industry regulations. Beyond vendor oversight, the role supports procurement and commercial activities, including assisting operations managers with contract costings, using the ERP system to manage data and transactions, generating client quotes, and processing sales orders from purchase order receipt through to invoicing. The administrator also supports the Compliance Manager with audits, regulatory requirements, and continuous improvement initiatives. This position demands attention to detail, strong organisation, and proactive problem-solving. By managing critical processes, the Business Support Administrator helps AOL deliver reliable services, meet compliance obligations, and drive long-term efficiency and success.

Main Responsibilities:

• Provide day-to-day administrative support, including correspondence handling, record-keeping, and document preparation.
• Maintain filing systems and ensure compliance with company policies and procedures.
• Coordinate communication across teams and departments.
• Oversee vendor onboarding, due diligence, and compliance checks.
• Maintain and update the approved vendor register.
• Conduct performance and compliance reviews, liaise with teams on supplier needs, and support negotiations.
• Ensure vendor records are accurate and audit-ready.
• Support process improvements and monitor operational effectiveness.
• Ensure compliance with health, safety, environmental, and corporate standards.
• Assist with internal and external audits.
• Support commercial activities, including contract costings, generating client quotes, and managing sales orders via the ERP system (projects, purchase orders, invoices).

Knowledge & Experience:

• Strong organisational and time management skills.
• Excellent communication skills (written and verbal).
• High attention to detail and accuracy.
• Ability to manage multiple tasks and priorities in a deadline-driven environment.
• Proficiency in MS Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience of working within an Operational environment, with some awareness of commercial and/or financial processes would be beneficial.
• Strong problem-solving and analytical thinking skills.

Education & Training:

• Bachelor's degree or equivalent qualification in Business Administration, Operations, or related field (preferred but not essential).
• 2+ years' experience in an administrative, operations, or business support role.
• Knowledge or experience of commercial and/or financial processes would be advantageous.

About Us:

AOL is a rapidly growing industrial and environmental service business managing contracts across many industrial sectors in the UK. AOL's business model is based on long term service agreements with permanent site presence (contracts ranging from 1 to 20 years). Contracts typically cover the completed water cycle, including site operations and maintenance as well as project development and delivery. The company offers considerable development and progression opportunities in multiple locations in all ranges of role - engineering, consultancy, operations, maintenance, project management, general and profit centre management.