Company Description
Glandore provides innovative, flexible workspaces in prime business and tech locations across Dublin, Belfast, and Cork, offering virtual offices, coworking spaces, private offices, meeting rooms, and event spaces. The company supports businesses of all sizes, from local enterprises to leading global brands such as Facebook, Dropbox, Twitter, Yelp, and Bloomberg, by enabling flexibility and scalability as they grow. Members benefit from an exclusive network and curated events including educational seminars, workshops, fireside discussions, social gatherings, business briefings, and fitness classes designed to foster meaningful connections. Glandore also offers premium event and hospitality spaces at No. 25 Fitzwilliam Place and its in-house restaurant Suesey Street in Dublin 2, creating a cohesive environment for work, networking, and corporate entertainment.
Role Description
The Community and Member Service Executive is a full-time, on-site role based at Glandore’s Belfast location. This role focuses on delivering exceptional member experiences by welcoming members and guests, handling daily inquiries, and providing responsive front-of-house support. The Executive coordinates and promotes member events, encourages community engagement, and helps connect members with relevant opportunities and services. Responsibilities include managing meeting room bookings, supporting workspace operations, resolving member issues, and ensuring common areas are professional, comfortable, and well-presented. The role also involves collaborating with internal teams to improve services, gathering member feedback, and contributing to marketing or communications related to community activities.
Qualifications
- Candidates should possess strong Interpersonal Skills and Communication abilities to build relationships and interact professionally with diverse members and stakeholders.
- Candidates should possess Community Engagement and Community Management skills to support member events, foster networking, and nurture an active, inclusive community.
- Candidates should possess solid Customer Service skills to respond promptly to queries, manage issues with empathy, and maintain high satisfaction levels.
- Candidates should ideally have experience in hospitality, coworking, office management, or a client-facing environment, with proven organizational and time-management skills.
- Candidates should be comfortable using office and scheduling software, have attention to detail, and demonstrate a proactive, solutions-focused approach.
- Candidates should have a secondary-level qualification; a further qualification in business, hospitality, communications, or a related field is beneficial.
#J-18808-Ljbffr
