At a Glance
- Tasks: Lead supply chain and customer fulfilment for a dynamic nutrition company.
- Company: Join Glanbia, a global leader in better nutrition.
- Benefits: Competitive salary, health benefits, hybrid work, and career development opportunities.
- Other info: Dynamic role with excellent growth potential and a supportive team culture.
- Why this job: Make a real impact in nutrition while collaborating with top-tier customers.
- Qualifications: Strong commercial acumen and problem-solving skills required.
The predicted salary is between 49500 - 60500 £ per year.
- Customer Collaboration Controller, CE region
- Glanbia Performance Nutrition
Join this dynamic team focused on delivering better nutrition for every step of life’s journey
The Opportunity
This role has sole ownership of for all day-to-day Supply Chain & customer fulfilment with responsibilities including, but not limited to logistics, allocation management, compliance & demand management across total CE retailers.
This role requires a strong external, customer facing skill set and finessed internal collaboration with commercial & supply teams.
Job Responsibilities
The Customer Collaboration Controller will develop an ecosystem to lead all tasks related to the effective & seamless delivery of volumes into customers & delivers key Improvement projects.
- Manage the Supply Chain outputs from the demand plan to customer delivery.
- Partner externally with customers to improve GPN Fit to Win profile as measured by suppliers.
- Work closely with MFT to manage in month demand fluctuations closely with Commercial, Customer, Planning & Finance
- Drive problem solving & innovative solutions when there is stress or failure within the Supply Chain
- Partner closely with the CELT to manage customer performance and collaborate externally where retailer opportunities exist.
- Lead the Glanbia value ‘Find a better way’ for some of the existing processes between supply chain & commercial which are manual and lead to unclear communication and lack of clarity.
- Principle Accountabilities
- Work with the sales team to manage the sell out plans & understand where there are risks to fulfilment & problem solve with Planning & Logistics; accordingly, review all agreements and cascade to product Supply on any elements of concern e. g. lead time, fines, measures etc.
This will also include sku range, terms and pricing.
- Act as the owner jointly with Customer Services to agree customer tiering and rules within
- Collaborate externally with retailer supply teams to drive an improved, and then sustained, best in class service level.
Represent the business as leader at key customer facing meetings on all issues.
- Act as the primary liaison for top-tier Customers across the Central Europe region, coordinating seamlessly between commercial and supply chain teams to ensure service excellence and strategic alignment.
- Be the Product Change champion for all activity including delists as well as launches, working closely with Innovation to ensure seamless supply for new product launches, reducing SLOBS and improving phase in externally.
- Support sales and supply chain teams with customer facing tasks e. g. inventory management & support related value adding opportunities.
Partner with the Logistics function to identify and implement cost to serve opportunities.
- Be the lead point of contact for escalation from Product Supply for issues and projects e. g. COSA rollout.
- Continuous improvement in order management process to make GPN be easier to do business with e. g. EDI, portals, standardised ordering
- Key Challenges & Success Measures
- This is a supply chain role with close collaboration and cross over to commercial - A key position between both functions.
- This is a senior level external role so strong commercial acumen, business awareness & business knowledge is crucial.
- This position will need to deal with a changeable environment and often levels of ambiguity, a systemic, agile temperament and can-do attitude is key.
- Ability to navigate across a broad geography and multiple GTM’s solutions – maintaining complex stakeholder management and at times competing priorities.
- Delivery productivity initiatives across Supply Chain and Commercial – Influencing internal and external stakeholders on transformation and optimisation – Unlock the savings, cost avoidance, productivity or cashflow.
Skills, Know How and experience
- High standards and energy to drive issues to closure with high accountability.
- Ability to analyse and distil complex data sets into insight, with skills to assimilate new information into scenarios.
- Ability to prioritise workload and balance between urgent and important issues.
- Ability to clearly communicate in both verbal & written forms to both supply team and commercial teams.
- Passion for problem solving and leading solutions for both ongoing opportunities and in times of crisis.
If you think you have what it takes, but don't necessarily meet every single point on the job description, please apply!
Where and How You Will Work
The opportunity will be based in either London or Middlesbrough and travel between the two locations and to customers in the CE Markets to be expected with hybrid working arrangements available, which allows you greater choice in how you work and live, giving you a better work-life balance.
What We Would Like to Offer You
The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, health & dental plan, competitive salary, and 401K.
About Glanbia
Glanbia is a better nutrition company with three divisions: Performance Nutrition, Health & Nutrition and Dairy Nutrition.
Collectively and with our partners we offer an incredible breadth of expertise in nutrition.
We employ a team of 5,800 people, work with global food and beverage companies, and sell our award-winning and market-leading brands and ingredients in more than 100 countries worldwide.
Customer Collaboration Controller, CE region employer: Glanbia
Glanbia Performance Nutrition is an exceptional employer that prioritises innovation and excellence in the field of nutrition science. With a strong commitment to employee development, you will have access to world-class training and growth opportunities within a collaborative and supportive work culture. Located in a dynamic environment, this role offers the chance to make a meaningful impact while working alongside industry leaders dedicated to advancing nutritional education and credibility.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Collaboration Controller, CE region
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at Glanbia, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Customer Collaboration Controller, CE region.
We think you need these skills to ace Customer Collaboration Controller, CE region
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at Glanbia. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research Glanbia and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at Glanbia
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at Glanbia.
✨Research Specific Challenges Faced by Glanbia
Look into any unique supply chain challenges Glanbia might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
