Senior Customer Strategy Manager in London

Join this dynamic team focused on delivering better nutrition for every step of life’s journey.

A vacancy has arisen for a Senior Customer Strategy Manager in London, UK or Dublin, Ireland, on a permanent basis. Join Glanbia Performance Nutrition – a global nutrition company creating better, healthier, more sustainable sources of nutrition – to help millions of people everywhere to achieve their performance and healthy lifestyle goals. We are innovators and tastemakers, with a portfolio of leading brands enjoyed by customers worldwide. With 35 years of expertise and the world number 1 Sport Nutrition brand, Optimum Nutrition is the most trusted brand in the industry.

This newly created position aims at the strategic steering and optimization of the Sports Nutrition product categories in order to maximize revenue and profitability, and has a significant influence on the future strategic direction. The role will play a key role in optimizing commercial performance, with a focus on channel-based portfolio design, revenue growth management, and pricing and promo strategy and implementation. It is responsible for the development and implementation of effective Revenue Growth and Category strategies with a focus on the Optimum Nutrition brand to ensure continuous and sustainable growth.

• Lead the design of Customer Strategy for Continental Europe, including:

• Leading the development of the one commercial plan for GPN continental Europe, that combines the needs of brand, channels, customers, and GPN’s short and long-term market share and financial goals.
• Develop a deep understanding of the short and long-term ROI of all customer investment drivers over time to optimise ongoing.
• Lead the development of best in class trade terms architecture and constantly seek to optimise to minimise exposure and improve the ROI of all investments.
• Link trade investment to strategic priorities using more for more performance principles.
• Pan CE Channel Strategy Design; championing channel & product differentiation.
• Price Pack Architecture (PPA) design– by channel & geography, ensuring consistency of pricing and role of pack.
• Defining the pricing & promotion strategy for the CE region- define for the CE region, deploy to markets, supported by floor price minimums (FPMs) and exception process.
• Pricing Governance – Monitoring & reporting pricing evolution in the markets. (FPMs) enforcement.
• Promotion Effectiveness – ROI, depth/frequency, central guardrails/ governance.
• Portfolio & Mix Management – margin accretive, defend the base, innovation.
• Analyses market trends, competition, and consumer behaviour in order to make sound decisions and identify market opportunities.
• Implement best practices for data management and reporting across commercial functions.
• Establish the ecosystem to track progress & report back to the business.
• Develop an external selling toolkit for the commercial team.
• Team Development- coach and develop the commercial team, providing guidance to ensure continued development of the commercial function, acting as a role model within the wider sales team, fostering a high-performance culture.
• Lead the development of annual and long-term market strategies that drive category growth and brand performance.
• Work closely with marketing, sales, and finance teams to create aligned business plans and strategies.
• Partner with sales teams to create and execute channel strategies that drive market penetration and revenue growth.
• Monitor and evaluate the effectiveness of trade marketing initiatives, making adjustments as necessary.
• Act as a central point of coordination between sales, marketing, supply chain, and finance teams to ensure seamless execution of commercial strategies.
• Lead, coach, support, and develop RGM manager.

• Minimum of 8 years of relevant RGM experience (promo strategy, price pack architecture and channel strategy design and implementation). Ideally with FMCG experience.
• Ability to demonstrate capability of establishing or leading a new function.
• Strong understanding of end-to-end commercial FMCG sales processes, channel & portfolio strategy, RGM levers and strategy design, and performance analytics.
• Experience of multi-functional collaboration across regions, ideally with experience across Continental European markets.
• Excellent analytical and strategic thinking skills.
• Strong leadership and team management capabilities.
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate at all levels.
• Possesses pronounced strategic-conceptual and analytical skills, solid knowledge in data analysis and interpretation for deriving insights for strategic decisions; able to develop and implement effective solution approaches and concepts for complex challenges.
• Proficiency in data analysis tools and software (e.g., Excel, Tableau, Nielsen, Circana, Power BI etc.).
• Ability to thrive in a fast-paced, dynamic environment.
• Fluent English (spoken and written) and ideally one other European language.

If you think you have what it takes, but don't necessarily meet every single point on the job description, please apply!

The opportunity will be based in London, UK or Dublin, Ireland with hybrid working arrangements available which allows you a greater choice in how you work and live, giving you a better work-life balance.

What we would like to offer you! The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, health & dental plan, competitive salary.

About Glanbia: Glanbia is a better nutrition company with three divisions: Performance Nutrition, Health & Nutrition and Dairy Nutrition. Collectively and with our partners, we offer an incredible breadth of expertise in nutrition. We employ a team of 5800 people, work with global food and beverage companies, and sell our award-winning and market-leading brands and ingredients in more than 100 countries worldwide.

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. At Glanbia, our culture celebrates individuality, knowing that together we are more.