Customer Operations Coordinator - Newry

Haldane Fisher are a leading timber and builder merchants and have a reputation for innovation and excellence within their field. The company believes in their people and strives to provide excellent and reliable service to their customers. We wish to recruit a Customer Operations Coordinator at our Head Office in Newry . We\’re looking for a motivated, customer service driven individual to join our fast-paced Order Management team. This is an ideal opportunity for someone early in their career who\’s keen to build experience in operations, logistics and customer service with support to grow, learn, and make an impact from day one, building good relationships with customers whilst continually striving to exceed their expectations.

Key Responsibilities

• Oversee the full customer order lifecycle from entry to final delivery
• Primary liaison for customer updates, queries, and issue resolution
• Coordinate with purchasing teams
• Schedule and prioritise orders
• Manage delivery timelines and exceptions
• Monitor and update order systems
• Prepare and distribute delivery documentation and track fulfilment performance
• Identify process improvements

Qualifications

• Excellent organisational skills and attention to detail
• Calm and solutions-focused
• Confident communicator
• Strong IT proficiency
• Ability to multitask and manage competing priorities
• Background in building and timber products

Benefits

• Performance Based Bonus
• Company Pension Plan
• Structured working hours Monday to Friday, with rotational Saturday mornings for work-life balance
• Generous Staff Discount across all lines
• Cycle to work scheme
• Clear career progression pathways to help you grow with us
• Ongoing training and personal development to keep your skills sharp and your ambitions supported

Seniority level: Entry level

Employment type: Contract

Job function: Other

Industries: Strategic Management Services

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