At a Glance
- Tasks: Lead product development for strategic accounts and ensure customer goals are met.
- Company: Join Gladstone, a leader in innovative software solutions for leisure services.
- Benefits: Enjoy competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Be part of a dynamic team committed to innovation and customer satisfaction.
- Why this job: Shape impactful solutions while collaborating with key customers and development teams.
- Qualifications: Experience in product ownership and strong communication skills required.
The predicted salary is between 59576 - 70089 £ per year.
Gladstone is seeking a Product Owner – Strategic Accounts to join our experienced Product team. This role extends beyond traditional product ownership, combining delivery leadership with strategic customer partnership.
You will act as the primary link between a key strategic customer and Gladstone’s development teams, leading a dedicated, customer-funded workstream. Your focus is to ensure that development is shaped, prioritised, and delivered in a way that meets the customer’s goals while also strengthening the wider Gladstone product.
Working closely with senior stakeholders on the customer side, you will build trusted relationships, provide clear direction, and guide decision-making. While the customer will play an active role in prioritisation, you will bring structure, challenge, and insight—ensuring that investment delivers meaningful outcomes and long-term value.
Internally, you will lead agile delivery across Gladstone’s leisure management solution, translating requirements into actionable development items, and working closely with engineering teams to deliver high-quality, scalable solutions.
KEY RESPONSIBILITIES:- Own and drive a dedicated product workstream for a strategic account, aligning customer priorities with Gladstone’s product vision.
- Act as the primary conduit between the customer and development team, ensuring clear communication and shared understanding.
- Build strong relationships with senior customer stakeholders, influencing decision-making and shaping their product roadmap.
- Lead backlog ownership, prioritisation, and requirements definition, ensuring development is clear, actionable, and outcome-focused.
- Balance customer-specific requirements with the needs of the wider user base, identifying opportunities to deliver scalable, reusable solutions.
- Champion user experience, ensuring solutions are simple, intuitive, and support self-service for end users.
- Work closely with cross-functional teams including development, design, sales, and support to deliver initiatives end-to-end.
- Act as the ‘voice of the customer’ within R&D, while also representing Gladstone’s product strategy back to the customer.
- Provide clear updates and insight to both internal leadership and customer stakeholders on progress, priorities, and outcomes.
- A strong, trusted partnership with the strategic account, built on clear communication and delivery confidence.
- Customer-funded development that delivers measurable value to both the client and the wider Gladstone customer base.
- Well-prioritised, high-quality releases that align with both immediate needs and long-term product strategy.
- Improved customer retention and satisfaction through collaborative product development.
- Scalable enhancements that benefit multiple operators, not just a single client.
This role sits at the heart of Gladstone’s commitment to collaboration and innovation—working directly with customers to shape solutions that improve how people access and engage with leisure services. By balancing customer needs with platform-wide value, the Product Owner ensures we continue to deliver technology that drives participation, efficiency, and long-term impact across the sector.
Product Owner – Strategic Accounts employer: Gladstone Software
Gladstone Software is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation. As a Product Owner for Strategic Accounts, you will have the opportunity to build trusted relationships with key stakeholders while driving impactful product development that enhances leisure services. With a commitment to employee growth and a supportive environment, Gladstone empowers its team members to deliver meaningful outcomes and thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner – Strategic Accounts
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Gladstone Software!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Gladstone Software would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Gladstone Software through your school's career services!
We think you need these skills to ace Product Owner – Strategic Accounts
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Owner – Strategic Accounts, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Owner – Strategic Accounts position at Gladstone Software. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Gladstone Software
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
