At a Glance
- Tasks: Lead the development of our payments platform and enhance customer experiences.
- Company: Gladstone, a leader in leisure management software with over 40 years of innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a collaborative team that embraces AI to improve product development.
- Why this job: Make a real impact on product delivery and customer satisfaction in a dynamic environment.
- Qualifications: Experience in product management and strong communication skills are essential.
The predicted salary is between 60750 - 74250 £ per year.
Company Overview
Gladstone has been transforming leisure management software for over 40 years. Our platforms power bookings, memberships and payments for councils, universities, trusts and leisure operators across the UK and Ireland. We're investing heavily in the future of our products, and we're looking for a Product Manager to lead one of our most important strategic programmes.
Your initial focus will be our payments platform, delivering improvements that enhance the customer experience and support business growth. You'll thrive in this role if you enjoy bringing order to complexity, building alignment across teams, and turning ambitious plans into successful delivery.
Key Responsibilities
- Product Delivery
- Drive the delivery of a strategic payments investment, balancing ambitious timescales with quality, collaboration and customer outcomes.
- Work closely with engineering teams to translate business and customer needs into clear priorities.
- Proactively identify, manage and communicate delivery risks, project dependencies and critical paths to keep delivery on schedule.
- Navigate the practical realities of payments delivery, including working with payment service providers and gateways, compliance and regulatory considerations, and how pricing models translate into technical and commercial decisions.
- Stakeholder Management
- Build strong relationships across Product, Engineering, Commercial, Finance and Customer Success.
- Coordinate delivery with third-party development partners, influencing outcomes without direct authority.
- Provide clear, regular communication to stakeholders throughout delivery.
- Encourage collaboration across the business to ensure successful adoption of new products and features.
- Product Management
- Contribute to and help shape the product backlog and roadmap, working closely with the Head of Product.
- Balance customer needs, commercial priorities and technical considerations.
- Measure success through customer adoption, commercial outcomes and realised business value, not simply releasing software.
What You'll Need to Succeed
- Experience in a Product Manager, Product Owner or similar software product role.
- A track record of delivering software products to demanding timescales.
- Strong planning, organisational and dependency management skills.
- Experience working closely with Agile software development teams.
- Excellent communication and stakeholder management skills.
- Confidence working with third-party suppliers and influencing without direct authority.
- A commercial mindset with a strong focus on customer value.
- The ability to stay organised, solve problems and make informed decisions in a fast-moving environment.
- Experience of payments, financial services or transactional platforms is a strong preference for this role, given its focus on our payments platform.
At Gladstone, we believe AI should be part of every Product Manager's toolkit. We encourage our teams to use AI responsibly to improve research, analysis, planning, documentation and communication, helping us deliver better products, faster. We're looking for people who are curious about new technology and continually explore better ways of working.
Product Manager - Payments employer: Gladstone Software
Gladstone Software is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation. As a Product Owner for Strategic Accounts, you will have the opportunity to build trusted relationships with key stakeholders while driving impactful product development that enhances leisure services. With a commitment to employee growth and a supportive environment, Gladstone empowers its team members to deliver meaningful outcomes and thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - Payments
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Gladstone Software!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Gladstone Software would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Gladstone Software through your school's career services!
We think you need these skills to ace Product Manager - Payments
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager - Payments, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager - Payments position at Gladstone Software. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Gladstone Software
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
