At a Glance
- Tasks: Provide top-notch customer service and manage hotel operations during the night.
- Company: The Address Glasgow, a vibrant hotel with a focus on guest experience.
- Benefits: Competitive salary and opportunities for career growth in hospitality.
- Other info: Perfect for those who thrive in fast-paced environments and love engaging with people.
- Why this job: Join a dynamic team and make a difference in guests' overnight experiences.
- Qualifications: 1+ years in reception or admin, excellent communication skills required.
The predicted salary is between 22000 - 28000 € per year.
The Address Glasgow are looking for an experienced Night Auditor to join our Front Office Team. You will be responsible for providing excellent customer service in the hotel for the supervision and operations of premises at night.
Main Duties:
- To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy.
- Maintain the highest level of personal and work cleanliness and hygiene.
- Comply with company regulations regarding fire, health and safety, hygiene, customer care and security.
- Do a security check in the hotel and floor walk, ensuring that this is carried out in line with procedures or as determined by the activity & levels of business.
- Provide Beverage Service throughout the night to all residents requesting late drinks and ensure that this area is cleaned and tidy before the end of the shift.
- Provide Room Service throughout the evening.
- Maintain and clean this department, prepare for early breakfasts and assist with any early breakfasts prior to your departure.
- Provide assistance with luggage to all guests who require this service.
- Check the meeting rooms scheduled are in order for any meetings scheduled for the next day. Clean and set up as required.
- Perform all reception tasks including check in, check out, night audit procedures and deal with any requests. Reception must always be attended.
- Recognize VIP and regular guests and ensure all the night team are also familiar with them.
- Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. brand standards.
- Ensure all documentation relating to the registration and checking out of guests is as per standard of procedures.
- Be thoroughly familiar with all company selling procedures and promotions.
- Be aware of hotel room availability and rates at all times.
- Ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible, i.e. dinner reservations, porter, information services etc.
- Provide the highest level of customer services consistently.
- Take reservations and respond to guests in a timely and professional manner.
- Answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions in the absence of the switchboard operator.
- Administer all reservations, cancellations & no-shows in line with company policy.
- Sensible allocation of rooms to customers having viewed all relevant guest requests.
- Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities.
- Ensure that all monies are kept secure at all times.
- Comply with general cleaning duties as required by management during night shift.
- Complete duties as per checklist and manage those of the night porters with responsibility that the team are supervised on each shift.
- Ensure that all cash is dealt with in accordance with cash handling procedures.
Candidate Qualifications:
- Minimum of 1 years’ experience in a reception or administrative position.
- Excellent communication skills with a pleasant telephone manner.
- Confident in engaging with customers.
- Efficient, well organised and able to multi-task effectively.
- Computer literate, preferably with HotSoft, or other similar hotel systems.
Skills Required:
- Customer service
- Administration
- Reception
- Excellent Communication
Skills Preferred:
- Hotel Operations
- Front Desk
- Guest relations
Compensation: Competitive salary
Night Auditor in Glasgow employer: GLA - Nights
The Address Glasgow is an exceptional employer that prioritises employee well-being and professional growth within a vibrant hospitality environment. With a commitment to excellent customer service, our team enjoys a supportive work culture, competitive salary, and opportunities for advancement in the heart of Glasgow. Join us to be part of a dedicated team that values your contributions and fosters a rewarding career in the hotel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor in Glasgow
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Night Auditor role.
✨Tip Number 2
Prepare for the interview by researching The Address Glasgow. Know their values, services, and what makes them stand out. This will help you tailor your answers and show you're genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions related to customer service and hotel operations. Think about your past experiences and how they relate to the Night Auditor position. We want you to shine when it comes to showcasing your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Night Auditor in Glasgow
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in reception or administrative roles. We want to see how your skills align with the Night Auditor position, so don’t hold back on sharing relevant examples!
Be Personable:Since customer service is key, let your personality shine through in your application. Use a friendly tone and show us that you’re confident in engaging with guests – we love a warm and welcoming vibe!
Tailor Your Application:Take a moment to tailor your application to our job description. Mention specific duties from the role that excite you and how you can contribute to our Front Office Team at The Address Glasgow.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Night Auditor role. Plus, it’s super easy!
How to prepare for a job interview at GLA - Nights
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Night Auditor role. Familiarise yourself with the main duties listed in the job description, such as customer service, security checks, and handling reservations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Dress to Impress
Arrive at the interview in a clean, presentable outfit that aligns with the company's grooming policy. First impressions matter, especially in hospitality. Dressing appropriately shows that you respect the company and are serious about the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think of specific situations where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the demands of the Night Auditor position.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the hotel and its operations. Inquire about team dynamics, training opportunities, or how they handle busy nights. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
