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- Tasks: Ensure cleanliness and hygiene in guest rooms and public areas to maintain 4* standards.
- Company: Join a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Great opportunity for career advancement in the hospitality industry.
- Why this job: Be part of a dynamic environment where your efforts directly enhance guest satisfaction.
- Qualifications: Attention to detail and a passion for cleanliness are essential.
The predicted salary is between 12 - 12 £ per hour.
Responsible for ensuring agreed standards are maintained on a consistent basis with particular attention to maintenance and hygiene in bedrooms, public areas and linen.
Key Duties of the role include:
- Ensuring assigned rooms, bathrooms, corridor areas and public areas are cleaned to the standards, using only approved chemicals/cleaning materials and equipment.
- Ensuring stocks of bathroom and bedroom items are replenished to correct standards.
- Changing bed linen and towels to the agreed schedule and standard laid down for your hotel.
- Maintaining accommodation trolley, caddies and storage presses tidy, cleaned and stocked.
- Passing any guest property left behind to Accommodation Manager for lost property.
- Alerting the Accommodation Manager to the needs of accommodation staff be it materials or equipment to carry out their job efficiently.
- Maximising the use of all resources and ensuring the lowest cost levels.
- Reporting any maintenance issues to the supervisor/manager promptly.
- Liaising with your supervisor regarding room moves, VIP guests, and special needs and acting on any information given.
- Informing your supervisor of room status on an ongoing basis once rooms have been checked.
- Actively participating in any training, meetings and personnel exercises designed to improve standards and performance levels.
- Carrying out the hotel’s customer relation policy.
- Communicating hotel services to guests.
- Receiving customer complaints courteously and sympathetically and reporting to your manager immediately.
- Arriving for duty by rostered times in full clean uniform and wearing name badge at all times.
- Ensuring the highest standards in personal hygiene and grooming.
- Reporting DND or No Service every day.
- Keeping corridors free from debris at all times.
- Being responsible for key cards in your possession.
- Reporting all accidents to the Manager on Duty.
- Complying at all times with Fire, Security Health and Safety Procedures.
Please note that the above job specification is not exhaustive and is subject to change as the business demands.
Compensation: Minimum Wage
Accommodation Assistant in Glasgow employer: GLA - Housekeeping
Contact Detail:
GLA - Housekeeping Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Assistant in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the hotel and its values. This way, you can show how your personal standards align with theirs, especially when it comes to maintaining cleanliness and guest satisfaction.
✨Tip Number 2
Practice makes perfect! If you're nervous about interviews, try role-playing with a friend or family member. Focus on how you would handle specific scenarios related to the job, like dealing with guest complaints or reporting maintenance issues.
✨Tip Number 3
Dress to impress! Make sure you arrive in a clean, professional outfit that reflects the hotel's standards. First impressions matter, and looking the part shows you take the role seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Accommodation Assistant in Glasgow
Some tips for your application 🫡
Show Your Attention to Detail: In your application, highlight your ability to maintain high standards of cleanliness and hygiene. Mention any previous experience where you ensured that spaces were kept tidy and well-stocked, just like we do at StudySmarter.
Communicate Clearly: Make sure your written application is clear and concise. Use straightforward language to describe your skills and experiences, as effective communication is key in our team. We want to see how you can convey information just like you would to guests.
Demonstrate Team Spirit: We love a good team player! In your application, share examples of how you've worked collaboratively with others to achieve common goals. This will show us that you understand the importance of teamwork in maintaining our accommodation standards.
Be Professional and Personable: Remember to keep a professional tone while also being friendly in your application. We value personal hygiene and grooming, so reflect that in your writing style. And don’t forget, apply through our website for the best chance!
How to prepare for a job interview at GLA - Housekeeping
✨Know the Standards
Familiarise yourself with the 4-star standards expected in accommodation services. Be ready to discuss how you would maintain cleanliness and hygiene in bedrooms and public areas, as well as your experience with approved cleaning materials.
✨Show Your Attention to Detail
Prepare examples that highlight your attention to detail, especially when it comes to checking rooms and replenishing supplies. Mention any past experiences where you ensured high standards were met consistently.
✨Communicate Effectively
Practice how you would communicate with supervisors and guests. Think of scenarios where you had to handle customer complaints or report maintenance issues, and be ready to share these during the interview.
✨Dress the Part
Arrive in a clean, professional outfit that reflects the grooming standards of the hotel industry. This shows that you understand the importance of personal hygiene and presentation in this role.