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- Tasks: Ensure cleanliness and hygiene in guest rooms and public areas to maintain 4* standards.
- Company: Join a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Great opportunity for career advancement in the hospitality industry.
- Why this job: Be part of a dynamic environment where your efforts directly enhance guest satisfaction.
- Qualifications: Attention to detail and a passion for cleanliness are essential.
The predicted salary is between 12 - 12 £ per hour.
Responsible for ensuring agreed standards are maintained on a consistent basis with particular attention to maintenance and hygiene in bedrooms, public areas and linen.
Key Duties of the role include:
- Ensuring assigned rooms, bathrooms, corridor areas and public areas are cleaned to the standards, using only approved chemicals/cleaning materials and equipment.
- Ensuring stocks of bathroom and bedroom items are replenished to correct standards.
- Changing bed linen and towels to the agreed schedule and standard laid down for your hotel.
- Maintaining accommodation trolley, caddies and storage presses tidy, cleaned and stocked.
- Passing any guest property left behind to Accommodation Manager for lost property.
- Alerting the Accommodation Manager to the needs of accommodation staff be it materials or equipment to carry out their job efficiently.
- Maximising the use of all resources and ensuring the lowest cost levels.
- Reporting any maintenance issues to the supervisor/manager promptly.
- Liaising with your supervisor regarding room moves, VIP guests, and special needs and acting on any information given.
- Informing your supervisor of room status on an ongoing basis once rooms have been checked.
- Actively participating in any training, meetings and personnel exercises designed to improve standards and performance levels.
- Carrying out the hotel’s customer relation policy.
- Communicating hotel services to guests.
- Receiving customer complaints courteously and sympathetically and reporting to your manager immediately.
- Arriving for duty by rostered times in full clean uniform and wearing name badge at all times.
- Ensuring the highest standards in personal hygiene and grooming.
- Reporting DND or No Service every day.
- Keeping corridors free from debris at all times.
- Being responsible for key cards in your possession.
- Reporting all accidents to the Manager on Duty.
- Complying at all times with Fire, Security Health and Safety Procedures.
Please note that the above job specification is not exhaustive and is subject to change as the business demands.
Compensation: Minimum Wage
Accommodation Assistant employer: GLA - Housekeeping
Contact Detail:
GLA - Housekeeping Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the hotel and its values. This way, you can show how your personal standards align with theirs, especially when it comes to maintaining cleanliness and guest satisfaction.
✨Tip Number 2
Practice makes perfect! If you're nervous about interviews, try role-playing with a friend or family member. Focus on how you would handle specific scenarios related to the job, like dealing with guest complaints or reporting maintenance issues.
✨Tip Number 3
Dress to impress! Make sure you arrive in a clean, professional outfit that reflects the hotel's standards. First impressions matter, and looking the part shows you take the role seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Accommodation Assistant role!
We think you need these skills to ace Accommodation Assistant
Some tips for your application 🫡
Show Your Attention to Detail: In your application, highlight your ability to maintain high standards of cleanliness and hygiene. We want to see that you understand the importance of keeping everything spick and span, just like we do at StudySmarter!
Communicate Clearly: Make sure your written application is clear and concise. Use straightforward language to describe your experience and skills, as we value effective communication in our team.
Demonstrate Team Spirit: Mention any previous experience working in a team environment. We love candidates who can collaborate well with others, so let us know how you've contributed to a positive team dynamic in the past.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at GLA - Housekeeping
✨Know the Standards
Familiarise yourself with the 4-star standards mentioned in the job description. Be ready to discuss how you would ensure that rooms and public areas meet these standards, especially regarding maintenance and hygiene.
✨Show Your Attention to Detail
Prepare examples from your past experiences where you demonstrated a keen eye for detail. Whether it’s ensuring cleanliness or managing supplies, being able to highlight specific instances will show that you understand the importance of maintaining high standards.
✨Communicate Effectively
Since the role involves liaising with supervisors and handling guest complaints, practice clear and courteous communication. Think of scenarios where you successfully resolved issues or communicated needs effectively, as this will showcase your interpersonal skills.
✨Dress the Part
Arrive in a clean and professional outfit, reflecting the grooming standards expected in the role. This not only shows respect for the interview process but also gives a glimpse of how you’ll present yourself in the workplace.