At a Glance
- Tasks: Welcome guests, manage room allocations, and ensure top-notch customer service.
- Company: Join a vibrant hotel team focused on guest satisfaction.
- Benefits: Competitive salary and opportunities for career growth.
- Other info: Dynamic work environment with a focus on teamwork and guest care.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
Reporting to: Front Office Manager
Responsible for: To greet guests in accordance with training and allocate rooms according to laid-down procedures.
MAIN DUTIES:
- Adhere to the company's Code of Conduct.
- Comply with company regulations regarding fire, health and safety, hygiene, customer care and security.
- Read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook.
- Check and ensure the correctness of all reception floats.
- Ensure work areas are kept clean, safe and tidy at all times.
- Receive and register guests on arrival, using their names at all times, adhering to laid down procedures, e.g. brand standards.
- Be thoroughly familiar with all company selling procedures and promotions.
- Be aware of hotel room availability and rates at all times.
- Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc.
- Ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible, i.e. dinner reservations, porter, information services, etc.
- Ensure that all charges are posted correctly onto room bills.
- Maintain & monitor management accounts.
- Be aware of all hotel facilities & amenities (i.e. car parking, directions, etc).
- Communicate with colleagues and guests professionally.
- Provide the highest level of customer service consistently.
- Provide relevant reports to departments as required.
- Take reservations and respond to guests in a timely and professional manner.
- Answer the switchboard in a warm and welcoming manner and effectively transfer calls to the correct extensions in the absence of the switchboard operator.
- Administer all reservations, cancellations & no-shows in line with company policy.
- Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
- Conduct regular security checks throughout the day and report any issues to management.
- Report any maintenance issues immediately to management.
- Deal with any guest requests/queries in a polite and attentive manner and report/log any problems to the Duty Manager.
- Sensible allocation of rooms to customers, having viewed all relevant guest requests.
- Handle safe deposits for guests.
- Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities.
- Deal with Foreign Exchange for customers.
- Ensure that all monies are kept secure at all times.
- Make sure the receptionist is completing their duties as per the checklist.
- Carry out any reasonable duty requested by a manager, senior staff member or a request of a guest.
Front Office Supervisor in Glasgow employer: GLA - Front Office
As a Front Office Supervisor at our esteemed hotel, you will thrive in a dynamic and supportive work environment that prioritises exceptional customer service and employee well-being. We offer competitive salaries, comprehensive training programmes, and ample opportunities for career advancement, all while fostering a culture of teamwork and respect. Located in a vibrant area, our hotel provides unique advantages such as easy access to local attractions and a diverse clientele, making every day an exciting opportunity to grow and excel in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like GLA - Front Office. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to GLA - Front Office
Don't be shy about reaching out to GLA - Front Office directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Supervisor in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about GLA - Front Office and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at GLA - Front Office
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
