At a Glance
- Tasks: Greet guests, manage room allocations, and ensure top-notch customer service.
- Company: Join The Address Collective, a vibrant hospitality team.
- Benefits: Enjoy a competitive salary and opportunities for training and growth.
- Other info: Dynamic work environment with a focus on teamwork and personal development.
- Why this job: Be the face of our hotel and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
Responsible for greeting guests in accordance with training and allocating rooms according to laid-down procedures. The main duties involved in the role of a Front Office Assistant at The Address Collective are outlined below; however, this list is not exhaustive.
- Arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy.
- Maintain the highest level of personal and work cleanliness and hygiene.
- Adhere to the company's Code of Conduct.
- Comply with company regulations regarding fire, health and safety, hygiene, customer care and security.
- Read, understand and carry out responsibilities as defined in the Health and Safety Statement and Staff Handbook.
- Check and ensure the correctness of all reception floats.
- Ensure work areas are kept clean, safe and tidy at all times.
- Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. brand standards.
- Ensure all documentation relating to the registration and checking out of guests is as per standard procedures.
- Be thoroughly familiar with all company selling procedures and promotions.
- Be aware of hotel room availability and rates at all times.
- Ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible, i.e. dinner reservations, porter, information services etc.
- Ensure that all charges are posted correctly onto room bills.
- Maintain & monitor management accounts.
- Be aware of all hotel facilities & amenities (i.e. car parking, directions etc).
- Communicate with colleagues and guests professionally.
- Provide the highest level of customer service consistently.
- Provide relevant reports to departments as required.
- Take reservations and respond to guests in a timely and professional manner.
- Answer the switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions in the absence of the switchboard operator.
- Administer all reservations, cancellations & no-shows in line with company policy.
- Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
- Conduct regular security checks throughout the day and report any issues to management.
- Report any maintenance issues immediately to management.
- Correctly take messages for guests/staff ensuring that date, time, message, from, to and initial are noted.
- Ensure that relevant people receive any messages immediately.
- Deal with any guest requests/queries in a polite and attentive manner and report/log any problems to the Duty Manager.
- Balance telephone, lounge, restaurant, bars and reception cash at the end of each shift.
- Sensible allocation of rooms to customers having viewed all relevant guest requests.
- Check all telephone charges from meeting rooms and ensure they are posted to correct folios.
- Handle safe deposits for guests.
- Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities.
- Deal with Foreign Exchange for customers.
- Ensure that all monies are kept secure at all times.
- All staff of the company are required to make themselves available for training and communication meetings for which advance notice will normally be given.
- The content of all training sessions and issues addressed at team meetings must be adhered to.
- Complete duties as per checklist.
- Ensure that all cash is dealt with in accordance with cash handling procedures.
- Carry out any reasonable duty requested by a manager, senior staff member or request of a guest.
Compensation: Competitive salary
Front Office Assistant in Glasgow employer: GLA - Front Office
The Address Collective is an exceptional employer that prioritises employee well-being and professional growth, offering a vibrant work culture where teamwork and customer service excellence are at the forefront. Located in a dynamic environment, employees benefit from competitive salaries, comprehensive training opportunities, and a commitment to maintaining high standards of hygiene and safety. Join us to be part of a supportive team that values your contributions and fosters a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Assistant in Glasgow
✨Tip Number 1
First things first, make sure you know the company inside out. Research The Address Collective and understand their values, services, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you get to the interview, be ready to showcase your customer service skills. Think of examples from your past experiences where you went above and beyond for a guest or handled a tricky situation with grace. We want to see how you can bring that same energy to our front office!
✨Tip Number 3
Dress to impress! Arrive in a clean and presentable outfit that reflects the professional image we uphold at The Address Collective. Remember, first impressions count, and we want to see that you take pride in your appearance and understand our grooming policy.
✨Tip Number 4
Finally, don’t forget to follow up after your interview. A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision. And hey, if you haven’t already, apply through our website for a smoother process!
We think you need these skills to ace Front Office Assistant in Glasgow
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application:Make sure to customise your application for the Front Office Assistant role. Highlight relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we appreciate straightforward communication, especially in a customer-facing role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GLA - Front Office
✨Know the Company Inside Out
Before your interview, take some time to research The Address Collective. Understand their values, services, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Dress to Impress
As a Front Office Assistant, you'll be representing the company from day one. Make sure you arrive in a clean, presentable uniform that aligns with their grooming policy. This not only shows professionalism but also demonstrates that you understand the importance of first impressions.
✨Practice Your Customer Service Skills
Since the role involves a lot of guest interaction, practice how you would greet guests and handle various scenarios. Think about how you would respond to common guest requests or complaints. Being prepared will help you convey confidence during the interview.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Prepare examples from your past experiences where you successfully managed guest requests or resolved issues. This will demonstrate your capability to provide the highest level of customer service consistently.
