At a Glance
- Tasks: Lead and develop the IT support function while ensuring top-notch service delivery.
- Company: A people-focused organisation that values teamwork and innovation.
- Benefits: Competitive salary, ongoing training, and a diverse, inclusive culture.
- Other info: Great career growth opportunities with a focus on professional development.
- Why this job: Shape service delivery and drive improvements in a high-pressure environment.
- Qualifications: Experience managing an IT service desk in mature functions is essential.
The predicted salary is between 39600 - 66000 £ per year.
Service Desk Manager
On-Site: South Yorkshire 4 days a week | Salary up to £55k (dependent on experience)
Are you a Service Desk Manager wo has experience working in a mature, high pressure function?
If so I\'m supporting an organisation who believe our people are at the heart of their success
They\'re looking for a
Service Desk Manager
to lead and develop their IT support function.
This will be an opportunity to shape service delivery, drive continuous improvement and ensure they\'re providing the best possible experience to their users.
Key Responsibilities
- Lead and mentor the service desk team
- Oversee incident, request and escalation management
- Monitor KPIs and service levels, ensuring customer satisfaction
- Collaborate with IT teams and business stakeholders
- Implement process improvements and maintain knowledge base
Requirements
- Proven experience managing or supervising an IT service desk
- You MUST have worked in high pressure environments
- Be experienced working within mature functions
- Strong knowledge of ITIL/service management best practices
What\'s in it for you?
Career Growth: Ongoing training, certifications and professional development opportunities
Inclusive Culture: A workplace that genuinely values diversity, belonging and bringing your authentic self to work
Values-Driven: They\'re all about teamwork, ownership, and innovation.
Sound like you?
Apply today
Service Desk Manager in Doncaster employer: Gl
Join a forward-thinking organisation in South Yorkshire that prioritises its people as the cornerstone of success. As a Service Desk Manager, you will benefit from a culture that values diversity and inclusivity, alongside ample opportunities for career growth through ongoing training and professional development. This role not only allows you to lead a dedicated team but also empowers you to drive meaningful improvements in service delivery, ensuring a rewarding and impactful work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Manager in Doncaster
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who have experience in service desk management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to service desk management. Think about your experiences in high-pressure environments and how you’ve led teams to success. We want you to shine!
✨Tip Number 3
Showcase your knowledge of ITIL and service management best practices during interviews. We know you’ve got the skills, so make sure to highlight how you’ve implemented these in past roles to improve service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Desk Manager in Doncaster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the Service Desk Manager role. Highlight your experience in high-pressure environments and any ITIL/service management knowledge you have.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share your passion for leading teams and improving service delivery, and don’t forget to mention how you align with our values of teamwork and innovation.
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate how you've improved customer satisfaction or driven process improvements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Gl
✨Know Your Stuff
Make sure you brush up on ITIL and service management best practices. Be ready to discuss how you've implemented these in previous roles, especially in high-pressure environments. This will show that you understand the core principles that drive effective service desk management.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and mentored a team in the past. Think about specific situations where you improved team performance or customer satisfaction. This will demonstrate your ability to lead and develop the service desk team effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like handling escalations or managing KPIs. Practice articulating your thought process and decision-making skills in these situations. This will help the interviewers see how you think on your feet.
✨Cultural Fit Matters
Research the company's values and culture. Be prepared to discuss how your personal values align with theirs, especially around teamwork and innovation. Showing that you can bring your authentic self to work will resonate well with them.
