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For Companies At a Glance
- Tasks: Help customers with product inquiries and troubleshoot issues from the comfort of your home.
- Company: Join a dynamic team dedicated to providing top-notch online support for innovative products.
- Benefits: Enjoy flexible hours, remote work, and opportunities for growth within the company.
- Why this job: Gain valuable experience in customer service while working in a supportive and fun environment.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Perfect for high school and college students looking for a part-time job.
The predicted salary is between 28800 - 43200 £ per year.
Job description
Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies. We guarantee 15-25 hours per week with an hourly pay of between £18 / hr. and £32 / hr., depending on the In-Home Usage Test project. No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don\’t have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by check.
UK Product Testers is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) in the UK and on the international stage. We provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the UK market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a c
ertain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer or smart phone and a reliable internet connection
Have access to a digital camera or cell phone camera that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
Additional information:
Salary: 32
Frequency: Per hour
Employment type: Full-time
Work from Home - Online Product Support (Entry Level) employer: GL Inc.
Contact Detail:
GL Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Work from Home - Online Product Support (Entry Level)
✨Tip Number 1
Familiarize yourself with our products and services. Understanding what we offer will not only help you answer customer queries effectively but also show your genuine interest in the role during the interview.
✨Tip Number 2
Practice your communication skills. Since this is an online support role, being able to convey information clearly and concisely is crucial. Consider role-playing common customer scenarios with a friend.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your capability to handle customer inquiries effectively.
✨Tip Number 4
Be prepared to discuss your experience with remote work tools. Familiarity with platforms like Zoom, Slack, or any ticketing systems can give you an edge, as it shows you're ready to hit the ground running.
We think you need these skills to ace Work from Home - Online Product Support (Entry Level)
Some tips for your application 🫡
Understand the Role: Take some time to thoroughly read the job description for the Online Product Support position. Understand the key responsibilities and required skills to tailor your application accordingly.
Craft a Tailored Resume: Highlight relevant experience, even if it's from previous jobs or volunteer work. Focus on customer service skills, technical abilities, and any experience with online support tools.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the company's needs. Mention specific examples of how you've successfully supported customers in the past.
Proofread Your Application: Before submitting, carefully proofread your resume and cover letter. Look for any spelling or grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at GL Inc.
✨Understand the Product
Make sure you have a solid understanding of the products you'll be supporting. Research the company's offerings and familiarize yourself with common issues users might face.
✨Show Your Communication Skills
Since this is an online support role, effective communication is key. Practice explaining complex concepts in simple terms, and be ready to demonstrate your ability to communicate clearly and concisely.
✨Prepare for Common Scenarios
Think about typical customer inquiries and how you would handle them. Be prepared to discuss your problem-solving approach and provide examples of how you've helped others in the past.
✨Highlight Your Tech Savviness
As this is a remote position, showcasing your comfort with technology is crucial. Be ready to discuss any relevant software or tools you’ve used, and express your willingness to learn new systems quickly.
