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- Tasks: Lead change initiatives for ServiceNow, focusing on user experience and stakeholder engagement.
- Company: Join a dynamic energy organisation driving transformation through innovative technology.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing user adoption and experience with cutting-edge ServiceNow solutions.
- Qualifications: Experience in change management, strong communication skills, and knowledge of ServiceNow.
- Other info: Collaborative environment with a focus on delivering value across technical and non-technical teams.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking an experienced Technical Business Change Manager to support the successful delivery and adoption of ServiceNow (ITSM) across an Energy organisation. You will play a critical role in driving behavioural change, embedding new ways of working, and ensuring stakeholder alignment across technical and non-technical communities. This role is heavily focused on user adoption, engagement, and experience, ensuring ServiceNow delivers real value for end users, teams & executives in line with the wider support model.
Key Responsibilities
- Lead business change activity for the ServiceNow implementation from a user and experience perspective
- Engage, influence, and manage senior stakeholders in the wider organisation
- Develop and deliver change impact assessments, approaches and plans
- Partner with Tech Teams to ensure ServiceNow supports how teams actually work
Key Skills & Experience
- Experienced Change / Transformation Manager
- Strong understanding of ServiceNow from a whole organisation user experience perspective (non-technical)
- Experience working with Tech Teams, with a clear understanding of how ServiceNow impacts technology teams
- Proven experience delivering business change and transformation
- Confident communicator with the ability to engage and influence senior stakeholders
- Ideally worked within regulated environments
Change / Transformation Manager - ServiceNow in London employer: GL Global
Contact Detail:
GL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change / Transformation Manager - ServiceNow in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with ServiceNow. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to change management and ServiceNow. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience with real-life examples during interviews. Talk about how you've successfully driven user adoption and engagement in previous roles, as this will resonate with employers looking for a Change Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Change / Transformation Manager - ServiceNow in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Change / Transformation Manager. Highlight your experience with ServiceNow and any relevant projects that showcase your ability to drive user adoption and engagement.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed change in previous positions, especially in regulated environments.
Showcase Your Communication Skills: Since this role involves engaging with senior stakeholders, make sure your application reflects your strong communication skills. Use clear and concise language to demonstrate your ability to influence and manage relationships.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at GL Global
✨Know Your ServiceNow Inside Out
Make sure you have a solid understanding of how ServiceNow works, especially from a user experience perspective. Brush up on its features and benefits, and be ready to discuss how it can drive behavioural change in an organisation.
✨Engage with Stakeholders
Prepare to talk about your experience in engaging and influencing senior stakeholders. Think of specific examples where you've successfully managed stakeholder expectations and aligned them with business goals.
✨Showcase Your Change Management Skills
Be ready to discuss your approach to delivering business change and transformation. Highlight any frameworks or methodologies you’ve used, and how they’ve led to successful outcomes in previous roles.
✨Communicate Clearly and Confidently
As a Change Manager, communication is key. Practice articulating your thoughts clearly and confidently. Use examples that demonstrate your ability to convey complex ideas to both technical and non-technical audiences.
