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- Tasks: Lead change initiatives for ServiceNow, focusing on user experience and stakeholder engagement.
- Company: Join a dynamic energy organisation driving transformation through innovative technology.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing user adoption and experience with cutting-edge IT solutions.
- Qualifications: Experience in change management and a strong understanding of ServiceNow from a user perspective.
- Other info: Collaborative environment with a focus on driving meaningful change across the organisation.
The predicted salary is between 48000 - 72000 £ per year.
We are seeking an experienced Technical Business Change Manager to support the successful delivery and adoption of ServiceNow (ITSM) across an Energy organisation. You will play a critical role in driving behavioural change, embedding new ways of working, and ensuring stakeholder alignment across technical and non-technical communities. This role is heavily focused on user adoption, engagement, and experience, ensuring ServiceNow delivers real value for end users, teams & executives in line with the wider support model.
Key Responsibilities
- Lead business change activity for the ServiceNow implementation from a user and experience perspective
- Engage, influence, and manage senior stakeholders in the wider organisation
- Develop and deliver change impact assessments, approaches and plans
- Partner with Tech Teams to ensure ServiceNow supports how teams actually work
Key Skills & Experience
- Experienced Change / Transformation Manager
- Strong understanding of ServiceNow from a whole organisation user experience perspective (non-technical)
- Experience working with Tech Teams, with a clear understanding of how ServiceNow impacts technology teams
- Proven experience delivering business change and transformation
- Confident communicator with the ability to engage and influence senior stakeholders
- Ideally worked within regulated environments
Change / Transformation Manager - ServiceNow employer: GL Global
Contact Detail:
GL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change / Transformation Manager - ServiceNow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with ServiceNow. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to change management and ServiceNow. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience with real-life examples during interviews. Talk about specific projects where you drove user adoption and stakeholder engagement, as this will resonate well with hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Change / Transformation Manager - ServiceNow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Change / Transformation Manager. Highlight your experience with ServiceNow and any relevant projects that showcase your ability to drive user adoption and engagement.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed change in previous positions, especially in regulated environments.
Showcase Your Stakeholder Management Skills: In both your CV and cover letter, emphasise your experience in engaging and influencing senior stakeholders. We want to see how you've navigated complex organisational structures to achieve successful outcomes.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at GL Global
✨Know Your ServiceNow Inside Out
Make sure you have a solid understanding of how ServiceNow works, especially from a user experience perspective. Familiarise yourself with its features and how they can drive behavioural change within an organisation. This will help you demonstrate your expertise during the interview.
✨Engage with Stakeholders
Prepare to discuss how you've successfully engaged and influenced senior stakeholders in past roles. Think of specific examples where you’ve aligned different teams or managed expectations. This will show that you can navigate complex organisational dynamics effectively.
✨Showcase Your Change Management Skills
Be ready to talk about your experience in delivering business change and transformation. Highlight any frameworks or methodologies you’ve used, and be prepared to discuss how you assess change impacts and develop plans. This will illustrate your capability to lead change initiatives.
✨Communicate Clearly and Confidently
As a Change Manager, strong communication is key. Practice articulating your thoughts clearly and confidently. Use examples from your experience to back up your points, and don’t shy away from discussing challenges you’ve faced and how you overcame them.
