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- Tasks: Be the friendly voice for residents, handling queries and providing top-notch customer service.
- Company: Join a leading property management firm known for quality living and sustainability in London.
- Benefits: Enjoy a competitive salary, hybrid working options, and great perks!
- Why this job: Make a real impact by supporting residents and enhancing their living experience.
- Qualifications: Customer service experience is key; strong communication and problem-solving skills are a must.
- Other info: Work Monday to Friday, 9 AM - 6 PM, with opportunities for growth and improvement.
The predicted salary is between 30000 - 32000 £ per year.
My client is leading private residential management business with an extensive portfolio of properties across London, internationally recognised and dedicated to quality living and sustainability.
They are looking for a highly customer orientated individual to join their Property Management team as a Customer Service Agent. You will support their residents and prospective customers. As the first point of contact, you will handle queries via phone and email, providing outstanding customer service.
The Customer Service Agent acts as a key support function for our Lettings, Tenancy Management, and Property Management teams.
Working Hours: Monday to Friday, 9 AM – 6 PM, * Handle inbound customer enquiries professionally and efficiently
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Proactively resolve queries using available resources
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Manage tenancy termination requests, book surveys, and instruct check-outs
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Address tenancy-related queries and support residents throughout their tenancy
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Effectively handle and resolve customer complaints
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Identify and escalate priority issues as needed
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Process maintenance requests and ensure follow-ups are completed
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Qualify and direct lettings enquiries to the appropriate team
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Maintain a 24-hour response time for all enquiries
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Contribute to continuous improvement initiatives within the service centre
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Deliver exceptional customer service across multiple communication platforms, If this sounds like you. Please get in touch with Anu Deb – Director at GKR International, Real Estate Talent Specialists.
Who You Are We’re looking for a customer-focused professional with a background in the property industry and a passion for providing outstanding service. Must be confident communicating on the phone and a natural problem solver.
What You’ll Need to Succeed
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Experience in a fast-paced customer service environment
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Strong interpersonal and customer service skills
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Excellent verbal and written communication abilities
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A confident and professional telephone manner
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A positive, friendly, and solution-oriented approach
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Strong problem-solving skills with the ability to take ownership of responsibilities
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Decision-making abilities to identify and implement effective solutions
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A strong focus on tenant satisfaction
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Adaptability and flexibility to manage changing priorities
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Exceptional organisational skills with the ability to multitask and meet deadlines
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Previous call centre experience (desirable but not essential)
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A collaborative team player with a willingness to contribute ideas and improvements
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A proactive, forward-thinking mindset with a focus on long-term success
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The ability to remain calm under pressure and work effectively with diverse personalities
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Logical thinking skills to assess and implement solutions efficiently
Salary: Depending on experience, ranging from £30,000 – £32,000 + Great Benefits!
Contract: Full Time | Permanent
Work schedule: Hybrid Working available after initial settle in period.
Customer Service Agent - City of London employer: GKr London
Contact Detail:
GKr London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - City of London
✨Tip Number 1
Familiarize yourself with the property management industry and current trends in customer service. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your passion for the field.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role requires a confident and professional telephone manner, consider role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Highlight any experience you have in fast-paced environments, particularly in customer service. Be ready to share specific examples of how you've successfully resolved customer issues or improved service delivery.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of past challenges you've faced in customer service roles. Emphasize your logical thinking and decision-making skills to illustrate how you can contribute to tenant satisfaction.
We think you need these skills to ace Customer Service Agent - City of London
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and required skills for the Customer Service Agent position, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, especially within the property industry. Use specific examples that demonstrate your problem-solving skills and ability to handle customer inquiries effectively.
Showcase Communication Skills: Since excellent verbal and written communication abilities are crucial for this role, make sure to present your communication skills clearly in your application. Consider including examples of how you've successfully resolved customer complaints or managed inquiries.
Express Your Passion for Customer Service: Convey your enthusiasm for providing outstanding customer service in your cover letter. Share why you are passionate about helping residents and how you can contribute to the company's commitment to quality living and sustainability.
How to prepare for a job interview at GKr London
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in customer service, especially in fast-paced environments. Share specific examples of how you've handled difficult situations or resolved customer complaints effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you had to think on your feet and come up with solutions quickly. Employers are looking for candidates who can take ownership of issues and implement effective solutions.
✨Communicate Clearly and Confidently
Since the role involves a lot of communication, practice articulating your thoughts clearly. Use a friendly and professional tone, and be ready to answer questions about your communication style and experiences.
✨Emphasize Adaptability and Teamwork
Be prepared to talk about how you've adapted to changing priorities in previous roles. Highlight your ability to work collaboratively within a team and contribute ideas for continuous improvement.
