At a Glance
- Tasks: Lead operations across multiple care homes, ensuring high standards of care and compliance.
- Company: Dynamic real estate and hospitality fund expanding in the care sector.
- Benefits: Competitive salary up to £85,000 plus performance bonuses and flexible working.
- Other info: Fast-track opportunities for career growth within a supportive leadership environment.
- Why this job: Make a real difference in care quality while advancing your career with a motivated team.
- Qualifications: Experience in multi-site operations and strong knowledge of CQC regulations required.
The predicted salary is between 80000 - 85000 € per year.
Operations Management in Care Homes
Location - Multi-site along the M6 corridor, Northwest, North Wales, Northamptonshire
Our client, a seasoned, Pan European Real Estate and Hospitality fund is expanding and looking to bolster their operational function for one of the Group companies. The Operations Manager will oversee the performance, quality, and compliance of a portfolio of care homes, ensuring the delivery of safe, effective, and person-centred care in line with regulatory standards. The role is responsible for supporting Home Managers, driving operational excellence, and ensuring commercial sustainability across the group.
Your Key Responsibilities will be:
- Operational Management
- Oversee the day-to-day operations of multiple care homes within the group
- Support and supervise Home Managers to ensure high standards of care and service delivery
- Monitor occupancy levels, staffing, and resources to ensure efficient operations
- Incident, complaint, and safeguarding escalation management
- Supplier and contractor management
- Lead on crisis management and provide hands-on support where required
- Regulatory Compliance & Quality
- Ensure all homes meet and maintain standards set by the Care Quality Commission (CQC)
- Prepare for and manage inspections, audits, and action plans
- Drive continuous improvement in care quality, safety, and outcomes
- Ensure policies and procedures are implemented and up to date
- Leadership & People Management
- Recruit, mentor, and develop Home Managers and senior staff
- Building confidence and competence on operations, finance, and P&L empowering managers rather than executing on their behalf
- HR oversight at portfolio level — recruitment, retention, and performance issues that escalate beyond home level
- Foster a positive, values-driven culture across all services
- Support performance management, training, and succession planning
- Promote staff engagement, retention, and wellbeing
- Financial & Commercial Performance
- Oversee budgets and ensure financial targets are achieved by Home Managers
- Monitor costs, including staffing, agency use, and general procurement
- Support fee setting, local authority relationships, and private client growth with key focus on driving occupancy, negotiating and increasing fee levels and shifting the resident mix toward a higher proportion of private payers vs. local authority funded
- Identify opportunities for service development and business growth
- Stakeholder Management
- Build strong relationships with GP’s, residents, families, local authorities, and private sources
- Represent the organisation in external meetings and forums
- Handle escalated complaints and safeguarding concerns appropriately
- Reporting & Governance
- Provide regular performance reports to senior leadership
- Analyse KPIs including occupancy, compliance, staffing, and financial performance
- Ensure robust governance and risk management processes are in place
The ideal person should have the following experience:
- Proven multi-site operational leadership experience within the UK elderly residential and/or nursing care sector
- Previous Registered Manager experience preferred, with strong working knowledge of CQC regulations and inspection frameworks
- Demonstrable track record of improving occupancy and increasing private-pay mix
- Strong commercial acumen, including experience managing P&L, budgets, and financial reporting
- Effective leader with the ability to hold operational teams accountable while coaching and developing them
- Excellent communication and stakeholder management skills
- Willingness to travel across the Northwest, North Wales, West Midlands, and occasionally the East Midlands
- Strong cultural fit, with the ability to work closely with senior leadership and key stakeholders
Desirable
- Registered Manager experience
- Level 5 Diploma in Leadership for Health and Social Care (or equivalent)
- Experience in turnaround or improvement projects
- Full UK driving licence
Key Competencies
- Leadership & decision-making
- Regulatory and quality focus
- Financial acumen
- Problem-solving and resilience
- Relationship building
Success Measures
- Improved CQC ratings across homes
- High occupancy and financial performance
- Strong staff retention and engagement
- Positive feedback from residents and families
Further Details: Up to £85,000 dependent on experience plus discretionary, performance-based bonuses. This will be a role requiring you in the office and visiting sites, it will predominantly be Monday to Friday HQ based with some flexibility.
This is a super role and opportunity to work with a fast moving, highly motivated senior leadership team where you will have a significant role to play whilst being fast tracked to the next level.
Senior Operations Manager employer: GKR International
Join a dynamic and expanding Pan European Real Estate and Hospitality fund that prioritises operational excellence in the care sector. With a strong focus on employee development, our company fosters a supportive work culture where you can thrive and make a meaningful impact on the lives of residents. Enjoy competitive remuneration, performance-based bonuses, and the opportunity to work alongside a motivated senior leadership team dedicated to your growth and success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a Senior Operations Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to care homes and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to operational management and compliance. We recommend doing mock interviews with friends or mentors to build your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to make an impact in the care sector.
We think you need these skills to ace Senior Operations Manager
Some tips for your application 🫡
Get to Know Us:Before you start your application, take a moment to explore our website and get familiar with our values and mission. This will help you tailor your application to show how you fit into our culture.
Tailor Your CV:Make sure your CV highlights your relevant experience in operations management, especially in care homes. Use keywords from the job description to demonstrate that you understand what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of your achievements in previous roles and explain how they relate to the responsibilities of the Senior Operations Manager position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at GKR International
✨Know Your Operations Inside Out
Make sure you’re well-versed in the operations management of care homes. Brush up on CQC regulations and be ready to discuss how you've improved occupancy and quality in previous roles. This will show that you understand the key responsibilities of the Senior Operations Manager position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams and developed staff in your past roles. Highlight your experience in mentoring Home Managers and driving operational excellence. This is crucial, as they’ll want to see your ability to empower others while holding them accountable.
✨Demonstrate Financial Acumen
Be ready to talk about your experience with budgets, P&L management, and financial reporting. They’ll be looking for someone who can ensure financial targets are met, so come prepared with specific examples of how you've managed costs and driven revenue growth in previous positions.
✨Engage with Stakeholder Management
Think about your past experiences in building relationships with various stakeholders, such as GP’s, families, and local authorities. Prepare to discuss how you’ve handled escalated complaints and safeguarding concerns, as this will demonstrate your ability to manage complex situations effectively.
