At a Glance
- Tasks: Lead and manage multiple care homes, ensuring high standards of care and operational excellence.
- Company: Dynamic real estate and hospitality fund expanding in the care sector.
- Benefits: Competitive salary up to £90,000, performance bonuses, and career advancement opportunities.
- Other info: Join a motivated team and enjoy flexibility with a focus on professional growth.
- Why this job: Make a real difference in people's lives while advancing your career in a supportive environment.
- Qualifications: Experience in multi-site operations within the elderly care sector and strong leadership skills.
The predicted salary is between 80000 - 90000 € per year.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Location - Multi-site along the M6 corridor
Our client, a seasoned, Pan European Real Estate and Hospitality fund is expanding and looking to bolster their operational function for one of the Group companies. As a business they are incredibly active and invest in a wide range of asset classes, taking them on and then building businesses and operations around them, one of which is Care Homes.
The Operations Manager will oversee the performance, quality, and compliance of a portfolio of care homes, ensuring the delivery of safe, effective, and person-centred care in line with regulatory standards. The role is responsible for supporting Home Managers, driving operational excellence, and ensuring commercial sustainability across the group.
Your Key Responsibilities will be:
- Operational Management
- Oversee the day-to-day operations of multiple care homes within the group
- Support and supervise Home Managers to ensure high standards of care and service delivery
- Monitor occupancy levels, staffing, and resources to ensure efficient operations
- Incident, complaint, and safeguarding escalation management
- Supplier and contractor management
- Lead on crisis management and provide hands-on support where required
- Regulatory Compliance & Quality
- Ensure all homes meet and maintain standards set by the Care Quality Commission (CQC)
- Prepare for and manage inspections, audits, and action plans
- Drive continuous improvement in care quality, safety, and outcomes
- Ensure policies and procedures are implemented and up to date
- Leadership & People Management
- Recruit, mentor, and develop Home Managers and senior staff. Building confidence and competence on operations, finance, and P&L empowering managers rather than executing on their behalf
- HR oversight at portfolio level — recruitment, retention, and performance issues that escalate beyond home level
- Foster a positive, values-driven culture across all services
- Support performance management, training, and succession planning
- Promote staff engagement, retention, and wellbeing
- Financial & Commercial Performance
- Oversee budgets and ensure financial targets are achieved by Home Managers
- Monitor costs, including staffing, agency use, and general procurement
- Support fee setting, local authority relationships, and private client growth with key focus on driving occupancy, negotiating and increasing fee levels and shifting the resident mix toward a higher proportion of private payers vs. local authority funded
- Identify opportunities for service development and business growth
- Stakeholder Management
- Build strong relationships with GP’s, residents, families, local authorities, and private sources
- Represent the organisation in external meetings and forums
- Handle escalated complaints and safeguarding concerns appropriately
- Reporting & Governance
- Provide regular performance reports to senior leadership
- Analyse KPIs including occupancy, compliance, staffing, and financial performance
- Ensure robust governance and risk management processes are in place
The ideal person should have the following experience:
- Proven multi-site operational leadership experience within the UK elderly residential and/or nursing care sector (Essential requirement)
- Previous Registered Manager experience preferred, with strong working knowledge of CQC regulations and inspection frameworks
- Demonstrable track record of improving occupancy and increasing private-pay mix
- Strong commercial acumen, including experience managing P&L, budgets, and financial reporting
- Effective leader with the ability to hold operational teams accountable while coaching and developing them
- Excellent communication and stakeholder management skills
- Willingness to travel across the Northwest, North Wales, West Midlands, and occasionally the East Midlands
- Strong cultural fit, with the ability to work closely with senior leadership and key stakeholders
Desirable
- Level 5 Diploma in Leadership for Health and Social Care (or equivalent)
- Experience in turnaround or improvement projects
- Full UK driving licence
Key Competencies
- Leadership & decision-making
- Regulatory and quality focus
- Financial acumen
- Problem-solving and resilience
- Relationship building
Success Measures
- Improved CQC ratings across homes
- High occupancy and financial performance
- Strong staff retention and engagement
- Positive feedback from residents and families
Further Details: Up to £90,000 dependent on experience plus discretionary, performance-based Bonuses. This will be a role requiring you in the office and visiting sites, it will predominantly be Monday to Friday HQ based with some flexibility.
This is a super role and opportunity to work with a fast moving, highly motivated senior leadership team where you will have a significant role to play whilst being fast tracked to the next level.
Residential Care Homes Operations Manager employer: GKR International
Join a dynamic and expanding Pan European Real Estate and Hospitality fund as a Residential Care Homes Operations Manager, where you will play a pivotal role in enhancing the quality of care across multiple sites along the M6 corridor. Our company fosters a supportive and values-driven culture, offering excellent employee growth opportunities, competitive salaries, and performance-based bonuses, all while ensuring a meaningful impact on the lives of residents and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Care Homes Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their mission, especially in delivering high-quality care and operational excellence.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've successfully managed teams and improved performance in previous roles. This is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Residential Care Homes Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the key responsibilities and skills mentioned in the job description. Highlight your multi-site operational leadership experience and any relevant achievements that align with the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Operations Manager role. Share specific examples of how you've improved occupancy or led teams in the past, and don’t forget to show your passion for delivering high-quality care.
Showcase Your Soft Skills:While your qualifications are important, we want to see your soft skills shine through. Emphasise your leadership abilities, communication skills, and how you build relationships with stakeholders in your application.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at GKR International
✨Know Your Regulations
Familiarise yourself with the Care Quality Commission (CQC) regulations and inspection frameworks. Being able to discuss these confidently will show that you understand the compliance aspect of the role, which is crucial for an Operations Manager in care homes.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your experience in mentoring and developing staff, as well as how you've held operational teams accountable while fostering a positive culture. This will demonstrate your fit for the leadership aspect of the role.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with budgets, P&L management, and financial reporting. Prepare specific examples of how you've improved occupancy rates or increased the private-pay mix in previous roles, as this is a key responsibility for the position.
✨Build Relationships
Think about how you've built strong relationships with stakeholders in the past, such as GPs, families, and local authorities. Be prepared to share strategies you've used to handle escalated complaints or safeguarding concerns, as effective stakeholder management is essential for this role.
