At a Glance
- Tasks: Lead operations in care homes, ensuring high standards of care and compliance.
- Company: Dynamic real estate and hospitality fund expanding in the care sector.
- Benefits: Competitive salary up to £85,000, performance bonuses, and career advancement opportunities.
- Other info: Join a motivated leadership team and enjoy a flexible work schedule.
- Why this job: Make a real difference in people's lives while advancing your career in a supportive environment.
- Qualifications: Experience in multi-site operations and strong knowledge of CQC regulations required.
The predicted salary is between 80000 - 85000 € per year.
Operations Management in Care Homes
Location - Multi-site along the M6 corridor, Northwest, North Wales, Northamptonshire
Our client, a seasoned, Pan European Real Estate and Hospitality fund is expanding and looking to bolster their operational function for one of the Group companies. The Operations Manager will oversee the performance, quality, and compliance of a portfolio of care homes, ensuring the delivery of safe, effective, and person-centred care in line with regulatory standards. The role is responsible for supporting Home Managers, driving operational excellence, and ensuring commercial sustainability across the group.
Your Key Responsibilities will be:
- Operational Management
- Oversee the day-to-day operations of multiple care homes within the group
- Support and supervise Home Managers to ensure high standards of care and service delivery
- Monitor occupancy levels, staffing, and resources to ensure efficient operations
- Incident, complaint, and safeguarding escalation management
- Supplier and contractor management
- Lead on crisis management and provide hands-on support where required
- Regulatory Compliance & Quality
- Ensure all homes meet and maintain standards set by the Care Quality Commission (CQC)
- Prepare for and manage inspections, audits, and action plans
- Drive continuous improvement in care quality, safety, and outcomes
- Ensure policies and procedures are implemented and up to date
- Leadership & People Management
- Recruit, mentor, and develop Home Managers and senior staff
- HR oversight at portfolio level - recruitment, retention, and performance issues that escalate beyond home level
- Foster a positive, values-driven culture across all services
- Support performance management, training, and succession planning
- Promote staff engagement, retention, and wellbeing
- Financial & Commercial Performance
- Oversee budgets and ensure financial targets are achieved by Home Managers
- Monitor costs, including staffing, agency use, and general procurement
- Support fee setting, local authority relationships, and private client growth
- Identify opportunities for service development and business growth
- Stakeholder Management
- Build strong relationships with GP's, residents, families, local authorities, and private sources
- Represent the organisation in external meetings and forums
- Handle escalated complaints and safeguarding concerns appropriately
- Reporting & Governance
- Provide regular performance reports to senior leadership
- Analyse KPIs including occupancy, compliance, staffing, and financial performance
- Ensure robust governance and risk management processes are in place
The ideal person should have the following experience:
- Proven multi-site operational leadership experience within the UK elderly residential and/or nursing care sector
- Previous Registered Manager experience preferred, with strong working knowledge of CQC regulations and inspection frameworks
- Demonstrable track record of improving occupancy and increasing private-pay mix
- Strong commercial acumen, including experience managing P&L, budgets, and financial reporting
- Effective leader with the ability to hold operational teams accountable while coaching and developing them
- Excellent communication and stakeholder management skills
- Willingness to travel across the Northwest, North Wales, West Midlands, and occasionally the East Midlands
- Strong cultural fit, with the ability to work closely with senior leadership and key stakeholders
Desirable
- Registered Manager experience
- Level 5 Diploma in Leadership for Health and Social Care (or equivalent)
- Experience in turnaround or improvement projects
- Full UK driving licence
Key Competencies
- Leadership & decision-making
- Regulatory and quality focus
- Financial acumen
- Problem-solving and resilience
- Relationship building
Success Measures
- Improved CQC ratings across homes
- High occupancy and financial performance
- Strong staff retention and engagement
- Positive feedback from residents and families
Further Details:
Up to £85,000 dependent on experience plus discretionary, performance-based Bonuses. This will be a role requiring you in the office and visiting sites, it will predominantly be Monday to Friday HQ based with some flexibility. This is a super role and opportunity to work with a fast moving, highly motivated senior leadership team where you will have a significant role to play whilst being fast tracked to the next level.
For further information, please contact Grant Kaveney in confidence at GKR International.
Senior Operations Manager in Burnley employer: GKR International
Join a dynamic and expanding organisation that prioritises operational excellence in the care sector. With a strong focus on employee development, you will have access to mentorship and growth opportunities while working alongside a motivated senior leadership team. Our culture promotes a values-driven environment where your contributions directly impact the quality of care provided across multiple sites along the M6 corridor, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager in Burnley
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a Senior Operations Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its care homes. Understand their values and how they align with your experience in operational management. This will help you showcase how you can drive quality and compliance effectively.
✨Tip Number 3
Practice your pitch! Be ready to discuss your previous successes in improving occupancy and managing P&L. Highlight specific examples where you've made a difference in care quality or operational efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Operations Manager in Burnley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the Senior Operations Manager role. Highlight your multi-site operational leadership experience and any previous Registered Manager roles to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about care home management and how your background aligns with our mission at StudySmarter. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your past roles, focus on quantifiable achievements. Did you improve occupancy rates or enhance compliance scores? Numbers speak volumes, so make sure we see the impact you've made in previous positions.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at GKR International
✨Know Your Operations Inside Out
Before the interview, dive deep into the operations of care homes. Familiarise yourself with the key responsibilities outlined in the job description, such as compliance with CQC regulations and operational management. Being able to discuss specific examples of how you've improved occupancy or managed budgets will show your expertise.
✨Showcase Your Leadership Style
As a Senior Operations Manager, your leadership skills are crucial. Prepare to share your approach to mentoring Home Managers and fostering a positive culture. Think of examples where you've successfully led teams through challenges or implemented training programmes that boosted staff engagement.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and crisis management skills. Prepare scenarios where you had to handle incidents or complaints effectively. Highlight your decision-making process and the outcomes to demonstrate your capability in high-pressure situations.
✨Engage with Stakeholder Management
Since building relationships is key in this role, be ready to discuss how you've engaged with various stakeholders like GPs, families, and local authorities. Share specific instances where your communication skills made a difference in resolving issues or enhancing service delivery.
