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- Tasks: Be the go-to expert for complex IT incidents and enhance service delivery.
- Company: Leading Managed Service Provider in Wigan with a focus on growth.
- Benefits: Salary up to £45,000, 33 days holiday, training, and wellness perks.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: 4+ years of IT support experience with skills in Windows Server and Microsoft 365.
- Other info: Great opportunities for professional development and employee wellbeing.
The predicted salary is between 32000 - 45000 £ per year.
A leading Managed Service Provider in Wigan is seeking a Service Desk Specialist to act as the final escalation point for complex incidents and improve service delivery.
Candidates should have over 4 years of IT support experience, with strong capabilities in Windows Server, Microsoft 365, and networking.
The position offers a salary range of £32,000 – £45,000, 33 days of holiday, professional training, and numerous employee benefits including mental health support and a gym membership.
Senior IT Escalation Specialist – MSP, Training & Growth in Wigan employer: GK Recruitment
Contact Detail:
GK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Escalation Specialist – MSP, Training & Growth in Wigan
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves complex incidents, be ready to discuss your experience with Windows Server, Microsoft 365, and networking in detail.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples from your past IT support experience to demonstrate how you’ve tackled challenging situations and improved service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior IT Escalation Specialist – MSP, Training & Growth in Wigan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience, especially with Windows Server and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior IT Escalation Specialist role. Share specific examples of how you've handled complex incidents in the past.
Showcase Your Problem-Solving Skills: As a final escalation point, we need someone who can think on their feet. In your application, mention situations where you’ve successfully resolved tricky issues or improved service delivery. We love a good success story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at GK Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Microsoft 365, and networking. Be prepared to discuss specific scenarios where you've resolved complex incidents, as this will show your expertise and problem-solving skills.
✨Showcase Your Experience
With over 4 years of IT support experience, you should have plenty of examples to share. Think about the most challenging situations you've faced and how you handled them. This will demonstrate your capability as a final escalation point.
✨Understand the Company Culture
Research the Managed Service Provider and their approach to service delivery. Knowing their values and how they support employee growth can help you align your answers with what they’re looking for, making you a more attractive candidate.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, training opportunities, and employee benefits. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
