At a Glance
- Tasks: Onboard and engage customers, ensuring they get the most from our software.
- Company: Leading asset management software provider in the Construction industry.
- Benefits: 33 days holiday, free parking, and a supportive work environment.
- Other info: Opportunity to travel nationwide and grow within a dynamic team.
- Why this job: Be the voice of the customer and drive real change in their experience.
- Qualifications: Experience in customer success or account management, with strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
• Going the extra-mile to make your customers happy?
• Ready to make a difference and be the first in the CX team?
If so.
- We want you.
We're recruiting exclusively for our client, a leading provider of asset management software for the Construction industry.
Their platform helps customers track equipment, manage inspections, and monitor asset status in real time.
They're looking for a Customer Success Manager to own the entire post-sale customer journey.
You’ll onboard new customers, train them, keep them engaged, and make sure they’re getting real value from the platform.
What you’ll do
- Lead onboarding for new customers, remote and on‑site
- Run regular check‑ins to spot risks early and boost adoption
- Be the customer’s voice inside the business
- Turn customer feedback into clear, actionable change requests
- Spot at‑risk accounts and turn them around before renewal
What you’ll bring
- Experience in customer success, account management, or a similar customer‑facing role (Saa S a big plus)
- Brilliant communication skills, you build trust fast, with anyone from end users to execs
- Genuine empathy and a knack for solving problems
- Sharp organisational skills, self‑reliant.
- Comfortable learning new software
- A full UK driving licence and able to travel nationwide
Nice to haves
- Experience with asset management, inspection or any tracking software
- Background in Construction, or tracking, would be an advantage
- Experience training end users in a B2B setting
What’s in it for you
- Free parking
- 33 days holiday (including Bank Holidays)
Location
- You must be able to commute daily to Liverpool and have the full right to work, status
- #J-18808-Ljbffr
Customer Success Manager in Wigan employer: GK Recruitment
As a Customer Success Manager at a leading asset management software provider in the Construction industry, you will thrive in a dynamic work culture that prioritises employee growth and development. With a strong focus on collaboration and innovation, the company offers comprehensive training programs and opportunities for career advancement, ensuring you can make a meaningful impact while enjoying a supportive environment. Located in a vibrant area, you'll benefit from a diverse team and a commitment to customer satisfaction that makes this an exceptional place to work.
