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- Tasks: Lead complex IT support projects and mentor junior engineers in a dynamic environment.
- Company: Fast-growing Managed Service Provider with a modern, collaborative culture.
- Benefits: Salary up to £45k, 33 days holiday, training time, and wellness support.
- Why this job: Make a real impact by solving complex challenges and advancing your career.
- Qualifications: 4+ years in IT support with strong technical skills and mentoring experience.
- Other info: Enjoy regular socials, clear career progression, and a supportive work environment.
The predicted salary is between 32000 - 45000 £ per year.
An experienced IT professional ready to step into a senior escalation role within a fast-growing Managed Service Provider. You will be supported with professional training, given time-off for studying, and rewarded for your expert knowledge. You will lead projects, work with vendors, and customers.
We’re looking for a Service Desk Specialist who enjoys solving complex technical challenges, supporting infrastructure projects, and mentoring engineers all within a modern, forward-thinking IT environment.
The Role: You’ll act as the final escalation point across a diverse client base, taking ownership of complex incidents, major problems, and service improvements. Your responsibilities will include:
- Acting as the highest technical escalation for incidents and service requests
- Diagnosing and resolving complex issues across servers, networks, cloud platforms, firewalls, and endpoints
- Performing root-cause analysis and implementing long-term fixes
- Supporting client onboarding, migrations, and infrastructure projects
- Mentoring and supporting 1st and 2nd line engineers
- Maintaining technical standards, documentation, and best practices
- Collaborating with internal teams to improve service delivery
- Liaising with vendors and suppliers on escalations and technical matters
What We’re Looking For:
- 4+ years’ experience in IT support, including 1–2+ years at 3rd line or senior level
- Strong technical capability across:
- Windows Server
- Microsoft 365
- Networking (DNS, DHCP, routing)
- Firewalls and backup solutions
- Cloud technologies
- RMM and PSA tools
What’s On Offer:
- Salary from £32,000 – £45,000, depending on experience
- 33 days’ holiday, including bank holidays and your birthday off
- 8 hours per month dedicated to training
- Fully funded professional certifications
- Discounted gym membership
- Employee reward and recognition scheme
- Perks and discount platform
- Mental health and wellbeing support
- Pension contributions
- Modern office with breakout spaces
- Free onsite parking
- Regular company socials and team events
- Clear career progression within a growing IT business
Are you ready to progress your career - apply today.
3rd line, IT Support Analyst. (MSP-services) in Warrington employer: GK Recruitment
Contact Detail:
GK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd line, IT Support Analyst. (MSP-services) in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical prowess during interviews. Bring examples of complex issues you've solved and how you’ve mentored others – it’ll make you stand out!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. We at StudySmarter believe in professional growth, so look for roles that offer training and support – like the one we have for 3rd line IT Support Analysts!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind. It shows your enthusiasm for the role and gives you another chance to highlight why you’re the perfect fit.
We think you need these skills to ace 3rd line, IT Support Analyst. (MSP-services) in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially any 3rd line roles. We want to see how your skills match up with the job description, so don’t be shy about showcasing your technical capabilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your passion for solving complex issues and how you’ve mentored others in the past – we love that kind of stuff!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky technical challenges. We’re looking for someone who can take ownership of incidents and drive service improvements, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at GK Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server, Microsoft 365, and networking. Be ready to discuss specific challenges you've faced and how you resolved them, as this role demands a solid understanding of complex IT issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved complex incidents in the past. Highlight your approach to root-cause analysis and any long-term fixes you've implemented. This will demonstrate your proactive mindset and ability to take ownership of issues.
✨Emphasise Your Mentoring Experience
Since mentoring is a key part of this role, think of instances where you've supported or guided junior engineers. Share how you helped them grow and the impact it had on the team. This shows you're not just technically skilled but also a great team player.
✨Be Ready to Discuss Collaboration
This position involves liaising with vendors and internal teams, so be prepared to talk about your experience working collaboratively. Think of examples where your teamwork improved service delivery or resolved escalations effectively.
