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- Tasks: Support pharmacy dispensers with IT issues and troubleshoot tech problems.
- Company: Join a leading provider of EPoS and PMR systems in the pharmacy sector.
- Benefits: Enjoy a competitive salary, overtime pay, remote work options, and career development.
- Why this job: Kickstart your IT career in a supportive environment with training and growth opportunities.
- Qualifications: Good IT skills, problem-solving attitude, and excellent communication abilities required.
- Other info: Based in Addlington, Chorley, with a salary review after training.
The predicted salary is between 18000 - 25000 £ per year.
Have you recently completed an IT-related training?
Or do you love fixing laptops, PCs, phones, gadgets — troubleshooting and repairing tech?
If so, this role is perfect for you — as a Trainee IT Support Analyst.
You will be able to start and build your IT career while enhancing your skills.
However, you must be a good communicator with reasonable IT skills.
My client supplies EPoS and Patient Medication Record (PMR) prescription and dispensing systems in the pharmacy sector, serving both independent and corporate pharmacies.
You will receive an excellent base salary of £23,700 plus overtime (average £2,000), with a salary review to £25,000. The role is based in Addlington, Chorley, with some remote work.
You will join a company offering training and a genuine career path, along with an additional benefits package.
As a Trainee IT Support Analyst, your responsibilities will include:
- Being the main contact via telephone to support and assist pharmacy dispensers with IT issues.
- Providing telephone support to users using remote access tools.
- Logging and categorizing incoming calls and emails within a CRM system.
- Participating in documenting and updating the knowledge base.
- Raising jobs for engineers and liaising with them.
- Taking ownership of incidents and resolving them efficiently.
- Documenting issues and escalating to the 2nd line team when needed.
We are looking for a Trainee IT Support Analyst with:
- Good general IT skills.
- A problem-solving attitude and aptitude.
- Excellent communication skills, both written and verbal.
- Good problem-solving skills.
- The ability to manage your workload effectively.
- Excellent time management skills.
- Attention to detail.
- An ability to take ownership of issues.
APPLY NOW: If this role sounds like the perfect fit for you, click apply now.
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Trainee It Support employer: GK Recruitment
Contact Detail:
GK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee It Support
✨Tip Number 1
Familiarise yourself with common IT support tools and software, especially those used in the pharmacy sector. Understanding EPoS systems and PMR software can give you a significant edge during interviews.
✨Tip Number 2
Practice your communication skills by explaining technical concepts to non-technical friends or family. Being able to convey information clearly is crucial for this role, as you'll be assisting users over the phone.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved tech issues. This will demonstrate your aptitude for troubleshooting during the interview.
✨Tip Number 4
Research StudySmarter and our values to align your answers with what we stand for. Showing that you understand our mission and how you can contribute will make you a more appealing candidate.
We think you need these skills to ace Trainee It Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT-related training and any relevant experience you have with troubleshooting and repairing tech. Emphasise your communication skills and problem-solving abilities, as these are key for the Trainee IT Support role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your eagerness to learn. Mention specific examples of how you've successfully resolved tech issues in the past, and express your enthusiasm for joining the company.
Highlight Relevant Skills: In your application, clearly outline your general IT skills, attention to detail, and time management abilities. Use bullet points to make it easy for the hiring team to see how you meet their requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at GK Recruitment
✨Show Off Your IT Skills
Make sure to highlight your IT-related training and any hands-on experience you have with troubleshooting and repairing tech. Be prepared to discuss specific examples of how you've solved technical issues in the past.
✨Communicate Clearly
Since excellent communication skills are crucial for this role, practice explaining technical concepts in simple terms. This will demonstrate your ability to assist users effectively, especially when dealing with non-technical staff.
✨Demonstrate Problem-Solving Ability
Prepare to discuss scenarios where you've had to think on your feet to resolve an issue. Employers love candidates who can take ownership of problems and find solutions efficiently.
✨Familiarise Yourself with the Company
Research the company’s products and services, particularly their EPoS and PMR systems. Understanding their business will help you tailor your responses and show genuine interest in the role.
