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- Tasks: Provide top-notch IT support and resolve customer issues with a friendly approach.
- Company: Join a dynamic IT services company focused on customer satisfaction.
- Benefits: Starting salary of £25,000, overtime, training, and career progression.
- Why this job: Kickstart your IT career in a supportive team with real growth opportunities.
- Qualifications: Good communication skills and basic IT knowledge required.
- Other info: Enjoy a mix of office and remote work in a vibrant environment.
The predicted salary is between 24000 - 26000 £ per year.
Have you recently been working in IT Customer Support? Do you thrive in delivering excellent Customer service? Then this role is for you: a 1st-line IT Support Analyst.
We can offer you:
- A starting salary of £25,000 + overtime
- You will be able to build your IT career in a strong team, committed to being "customer centric"
- Enhance your IT skills
- A career within an IT services company with multiple progression options
But - You must be a good communicator with reasonable IT skills.
My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector. You will receive an excellent base salary of £24,700 plus overtime (average £2,000) with a salary review of £25,000. The role will be based at their office in Adlington, Chorley, with some remote work. You will be joining a company that offers training, a genuine career path, and an additional benefits package.
As the 1st Line IT Support Analyst, you will:
- Serve as the primary contact for telephone support, assisting pharmacy dispensers with IT problem resolution.
- Provide telephone support to the user base utilising remote access tools.
- Log and categorise incoming calls and emails within a CRM system.
- Active involvement in documenting and updating the knowledge base.
- Create job opportunities for Engineers and maintain liaison with them.
- Take ownership of incidents and progress them quickly and efficiently.
- Document issues/problems and raise them to the 2nd line team.
We are looking for a 1st Line IT Support Analyst with:
- An IT/Software-focused, customer service delivery background
- Good general IT skills.
- Problem-solving attitude and aptitude.
- Good communication skills, both written and verbal.
- Good problem-solving skills.
- Ability to manage own workload effectively.
- Excellent time management skills.
- Attention to detail.
- An ability to Take Ownership.
APPLY NOW: If this sounds like the 1st line IT Support Analyst role for you, click apply now for an instant interview.
Junior / 1st Line, IT Service Desk Analyst in Southport employer: GK Recruitment
Contact Detail:
GK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior / 1st Line, IT Service Desk Analyst in Southport
✨Tip Number 1
Get your tech game on point! Brush up on your IT skills and be ready to chat about your experience in customer support. We want to see how you can solve problems and help users, so think of examples that showcase your skills.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to explain technical issues in simple terms is key. We recommend doing mock calls with friends or family to get comfortable.
✨Tip Number 3
Show us your ownership mentality! Be prepared to discuss times when you've taken charge of a situation or resolved an issue independently. We love candidates who can demonstrate initiative and responsibility.
✨Tip Number 4
Don't forget to apply through our website! It’s the quickest way to get noticed. Plus, we’re all about making the application process smooth and easy for you, so take advantage of it!
We think you need these skills to ace Junior / 1st Line, IT Service Desk Analyst in Southport
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in IT customer support. We want to see how you've delivered excellent service in the past, so share specific examples that showcase your communication and problem-solving skills.
Tailor Your CV and Cover Letter: Don’t just send a generic application! We love it when candidates tailor their CV and cover letter to match the job description. Use keywords from the listing to show us you’re a perfect fit for the 1st Line IT Support Analyst role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your passion for IT shines through!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at GK Recruitment
✨Know Your Stuff
Make sure you brush up on your IT skills and knowledge related to customer support. Familiarise yourself with common issues faced in pharmacy IT systems, as well as the tools you'll be using. This will help you answer technical questions confidently.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable. Remember, it's all about making the user feel supported and understood.
✨Demonstrate Problem-Solving Prowess
Prepare examples of how you've tackled IT problems in the past. Think of specific situations where you took ownership of an issue and resolved it efficiently. This will show your potential employer that you're proactive and capable.
✨Be Ready to Discuss Time Management
In a busy support environment, managing your workload is key. Be prepared to talk about how you prioritise tasks and handle multiple requests. Share any tools or methods you use to stay organised and efficient.
