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- Tasks: Lead complex IT projects and mentor junior engineers in a dynamic environment.
- Company: Fast-growing Managed Service Provider with a focus on innovation.
- Benefits: Earn over £45k, enjoy 33 days holiday, and receive professional training.
- Why this job: Make a real impact by solving complex technical challenges and improving service delivery.
- Qualifications: 4+ years in IT support with strong technical skills in various technologies.
- Other info: Collaborative culture with opportunities for career growth and development.
The predicted salary is between 32000 - 45000 £ per year.
An experienced IT professional ready to step into a senior escalation role within a fast-growing Managed Service Provider. You will be supported with professional training, given time-off for studying, and rewarded for your expert knowledge. You will lead projects and work with vendors and customers.
We’re looking for a Service Desk Specialist who enjoys solving complex technical challenges, supporting infrastructure projects, and mentoring engineers all within a modern, forward-thinking IT environment.
The Role: You’ll act as the final escalation point across a diverse client base, taking ownership of complex incidents, major problems, and service improvements. Your responsibilities will include:
- Acting as the highest technical escalation for incidents and service requests
- Diagnosing and resolving complex issues across servers, networks, cloud platforms, firewalls, and endpoints
- Performing root-cause analysis and implementing long-term fixes
- Supporting client onboarding, migrations, and infrastructure projects
- Mentoring and supporting 1st and 2nd line engineers
- Maintaining technical standards, documentation, and best practices
- Collaborating with internal teams to improve service delivery
- Liaising with vendors and suppliers on escalations and technical matters
What We’re Looking For: 4+ years’ experience in IT support, including 1–2+ years at 3rd line or senior level. Strong technical capability across:
- Windows Server
- Microsoft 365
- Networking (DNS, DHCP, routing)
- Firewalls and backup solutions
- Cloud technologies
- RMM and PSA tools
A calm, structured, and proactive approach to problem-solving is essential, along with confidence in mentoring and supporting fellow engineers.
What’s On Offer: Salary from £32,000 – £45,000, depending on experience. 33 days’ holiday, including...
3rd line, IT Support Analyst. (MSP-services) in Southport employer: GK Recruitment
Contact Detail:
GK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd line, IT Support Analyst. (MSP-services) in Southport
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at events or online, be ready to discuss your experience with complex technical challenges. Share specific examples of how you've solved problems in the past.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, drop a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are keen on joining us. Plus, it gives you a better chance to stand out in the crowd.
We think you need these skills to ace 3rd line, IT Support Analyst. (MSP-services) in Southport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 3rd line support experience and any specific technologies you've worked with, like Windows Server or Microsoft 365. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your experience aligns with our needs. Don’t forget to mention your problem-solving skills and any mentoring experience you have – we love that!
Showcase Your Technical Skills: In your application, be sure to list your technical capabilities clearly. Whether it's networking, cloud technologies, or firewalls, we want to know what you bring to the table. Use bullet points for clarity and make it easy for us to see your strengths.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our forward-thinking team!
How to prepare for a job interview at GK Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Microsoft 365, and networking. Be ready to discuss specific scenarios where you've diagnosed and resolved complex issues, as this will show your expertise and problem-solving skills.
✨Showcase Your Mentoring Skills
Since the role involves mentoring 1st and 2nd line engineers, prepare examples of how you've supported or trained others in the past. Highlight any successful projects where you led a team or improved service delivery through collaboration.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations, like handling a major incident or performing root-cause analysis. Practise articulating your thought process and the steps you would take to resolve these issues effectively.
✨Research the Company Culture
Familiarise yourself with the company's values and work environment. Being able to align your answers with their culture will demonstrate that you're not just a fit for the role, but also for the team. Show enthusiasm for their commitment to professional training and development!
