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- Tasks: Provide top-notch IT support and resolve customer issues with a friendly approach.
- Company: Join a dynamic IT services company focused on customer satisfaction.
- Benefits: Starting salary of £25,000, overtime, training, and career progression.
- Why this job: Kickstart your IT career in a supportive team with real growth opportunities.
- Qualifications: Good communication skills and a background in IT customer service.
- Other info: Enjoy a mix of office and remote work in a vibrant environment.
The predicted salary is between 24000 - 26000 £ per year.
Have you recently been working in IT Customer Support? Do you thrive in delivering excellent customer service? Then this role is for you: a 1st-line IT Support Analyst.
We can offer you:
- A starting salary of £25,000 + overtime
- You will be able to build your IT career in a strong team, committed to being "customer centric".
- Enhance your IT skills.
- A career within an IT services company with multiple progression options.
But - You must be a good communicator with reasonable IT skills.
My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector. You will receive an excellent base salary of £24,700 plus overtime (average £2,000) with a salary review of £25,000. The role will be based at their office in Adlington, Chorley, with some remote work. You will be joining a company that offers training, a genuine career path, and an additional benefits package.
As the 1st Line IT Support Analyst, you will:
- Serve as the primary contact for telephone support, assisting pharmacy dispensers with IT problem resolution.
- Provide telephone support to the user base utilising remote access tools.
- Log and categorise incoming calls and emails within a CRM system.
- Active involvement in documenting and updating the knowledge base.
- Create job opportunities for Engineers and maintain liaison with them.
- Take ownership of incidents and progress them quickly and efficiently.
- Document issues/problems and raise them to the 2nd line team.
We are looking for a 1st Line IT Support Analyst with:
- An IT/Software-focused, customer service delivery background.
- Good general IT skills.
- Problem-solving attitude and aptitude.
- Good communication skills, both written and verbal.
- Good problem-solving skills.
- Ability to manage own workload effectively.
- Excellent time management skills.
- Attention to detail.
- An ability to take ownership.
APPLY NOW: If this sounds like the 1st line IT Support Analyst role for you, click apply now for an instant interview.
Junior / 1St Line, It Service Desk Analyst in Southampton employer: GK Recruitment
Contact Detail:
GK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior / 1St Line, It Service Desk Analyst in Southampton
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have a lead on that perfect 1st Line IT Support Analyst role.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common IT support scenarios with friends or family. It’ll help you feel more confident when you’re on the phone with real customers.
✨Tip Number 3
Don’t forget to research the company! Knowing their products and services will not only impress them but also help you tailor your responses during interviews. Plus, it shows you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it’s a great way to show you’re serious about joining our team as a 1st Line IT Support Analyst.
We think you need these skills to ace Junior / 1St Line, It Service Desk Analyst in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT customer support experience and skills. We want to see how you've delivered excellent customer service in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the 1st Line IT Support Analyst role. Share specific examples of how you've solved problems and communicated effectively with customers.
Show Off Your Communication Skills: Since good communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and double-check for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and you'll get an instant interview if you’re a match. Don’t miss out on this opportunity!
How to prepare for a job interview at GK Recruitment
✨Know Your IT Basics
Brush up on your general IT knowledge before the interview. Be ready to discuss common issues you might encounter in a 1st line support role, like troubleshooting software or hardware problems. This will show that you have a solid foundation and are eager to help customers.
✨Show Off Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of examples from your past experiences where you went above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your commitment to customer satisfaction.
✨Practice Problem-Solving Scenarios
Expect to be asked how you would handle specific IT issues or customer queries. Practise answering these types of questions by thinking through potential scenarios and your approach to resolving them. This will help you feel more confident and prepared.
✨Communicate Clearly and Confidently
Good communication is key in this role. During the interview, focus on speaking clearly and confidently. Make sure to listen carefully to the interviewer's questions and respond thoughtfully. This will showcase your ability to communicate effectively with users.
