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- Tasks: Join a dynamic team to implement software solutions in the construction industry.
- Company: Exciting start-up providing asset management systems for the construction sector.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a discretionary bonus.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Experience in software functionality, customer support, and training is essential.
- Other info: Opportunities for travel and personal development within a rapidly expanding business.
The predicted salary is between 24000 - 28000 £ per year.
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Software Functional Consultant, Liverpool
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Client:
GK Recruitment
Location:
Liverpool, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
ce901a629c5e
Job Views:
8
Posted:
15.07.2025
Expiry Date:
29.08.2025
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Job Description:
Description
Join us at an exciting start-up. You can make a big impact in the Construction Health and safety Industry!
- Do you like being in the middle of everything – Sales, Software Development & Customers?
- Would you enjoy working in a small delivery team, implementing customers\’ bespoke solutions from requirements to implementation & training?
- With huge career potential to grow a team across the UK &Ireland & Europe.
Company Overview:
The Company provides asset management and inspection systems to the construction industry\’s lifting sector. It also offers facilities the ability to automate the reporting of inspections, maintenance, and repairs, as well as safety management and risk assessment solutions.
Due to rapid business growth, the recruitment strategy now focuses on local candidates with software user-functionality experience, including demonstration and/or training backgrounds. These candidates should understand business processes, software, and how users interact with software functionality.
We are seeking individuals with the right aptitude and attitude who can be trained on the company’s product and functionality.
Position Purpose:
As the Software Functional Consultant, you will be involved in the entire customer project lifecycle, from the initial inquiry/qualification process through software demonstration and gap analysis to the final project delivery. This includes gathering customer software requirements, overseeing software implementation, providing ongoing customer support, and delivering user training.
Key Responsibilities:
- Customer Requirement Gathering:
- Attend customer requirement-gathering meetings to understand business needs and identify opportunities where ERP functionality can be integrated into their business processes.
- Conduct a thorough needs analysis with customers to gather detailed requirements for the software.
- Software Implementation:
- Assemble a tailored software solution, including creating presentations and models that customers can assess and test based on their requirements.
- Oversee the software implementation process, coordinating with the software development team to ensure that solutions align with the agreed specifications and timelines.
- Build and manage a Project Initiation Document (PIG) and secure customer commitment to the implementation plan.
- Customer Support:
- Provide ongoing support to customers during and after the software implementation, troubleshooting and resolving any issues or concerns.
- Continuously manage customer expectations, ensuring the project remains on time, within scope, and on budget.
- Follow up with customers regularly, especially after the implementation phase, to ensure their satisfaction and address any post-implementation issues.
- Training Delivery:
- Design and deliver training programmes, individually or in a group setting, to ensure customers are fully equipped to use the system effectively
- Conduct training needs assessments and adjust delivery methods to fit the customer’s learning preferences.
- Project and Gap Analysis:
- Conduct comprehensive gap analyses between the current business processes and the software solution, identifying areas for improvement.
- Collaborate with the software development team to ensure all identified gaps are addressed during the development cycle, including testing, QA, and UAT.
- Collaboration with Key Stakeholders:
- Build strong working relationships with internal teams, including directors, customer stakeholders, software development, and quality assurance teams.
- Ongoing Development:
- Participate in regular performance reviews, setting personal development goals and objectives for career growth within the company.
Required Skills and Experience:
- Proven knowledge and experience in software functionality and implementation.
- Experience in software demonstration, training delivery, or customer-facing roles.
- Strong customer support experience, with the ability to troubleshoot and resolve issues efficiently.
- A clear understanding of business processes and how to apply software solutions to enhance operational efficiency.
- Excellent communication skills, with the ability to gather, document, and present customer requirements clearly.
- Able to manage multiple projects simultaneously while keeping stakeholders informed of progress.
- Willingness to travel to customer sites as needed.
- Experience with software systems and understanding of business process integration.
Key Interfaces (Internally and Externally):
- Director, Customer Stakeholder, Software Development, Quality Assurance
Knowledge, Skills, and Personality Traits:
- Strong analytical and problem-solving skills.
- Report writing and organisational abilities.
- Proactive, organised, and able to manage time effectively.
What You Can Expect:
- Starting salary of £30k to £35k, based on ability, skills, and experience.
- Monday to Friday (9 am – 5 pm).
- 25 days holiday + bank holidays.
- Discretionary company bonus.
- Inclusive team environment with opportunities for involvement and development.
- Career growth within a successful, expanding business.
contact me today – far an immediate interview 0 this role is urgent
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Software Functional Consultant employer: GK Recruitment
Contact Detail:
GK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Functional Consultant
✨Tip Number 1
Familiarise yourself with the construction industry's software solutions, especially those related to asset management and inspection systems. Understanding the specific challenges and needs of this sector will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the construction and software sectors. Attend industry events or webinars to connect with potential colleagues and learn more about the latest trends and technologies that could be relevant to your role as a Software Functional Consultant.
✨Tip Number 3
Prepare to discuss your experience in customer-facing roles, particularly how you've successfully gathered requirements and delivered training. Be ready to share specific examples that demonstrate your ability to manage customer expectations and deliver tailored solutions.
✨Tip Number 4
Showcase your problem-solving skills by thinking through potential scenarios you might encounter in the role. Consider how you would approach a gap analysis or handle a challenging customer situation, as this will highlight your analytical abilities and proactive mindset.
We think you need these skills to ace Software Functional Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software functionality and implementation. Emphasise any roles where you've been involved in customer support, training delivery, or software demonstrations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to gather customer requirements and manage projects effectively.
Showcase Your Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've successfully gathered and documented customer requirements or delivered training sessions.
Highlight Problem-Solving Abilities: Include instances where you've identified gaps in processes and implemented solutions. This will demonstrate your analytical skills and ability to enhance operational efficiency, which are crucial for the Software Functional Consultant position.
How to prepare for a job interview at GK Recruitment
✨Understand the Role
Make sure you have a clear understanding of the Software Functional Consultant role. Familiarise yourself with the responsibilities, such as customer requirement gathering and software implementation, so you can discuss how your experience aligns with these tasks.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and internal teams, be prepared to demonstrate your communication skills. Share examples of how you've effectively gathered requirements or delivered training in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of past experiences where you successfully managed customer expectations or resolved issues during software implementation.
✨Research the Company
Take some time to learn about the company’s products and their impact on the construction industry. Being knowledgeable about their solutions will show your genuine interest and help you connect your skills to their needs.
