Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Solve complex IT challenges and mentor fellow engineers in a dynamic environment.
- Company: Fast-growing Managed Service Provider with a modern, supportive culture.
- Benefits: Earn up to £45k, enjoy 33 days holiday, and receive private healthcare.
- Why this job: Lead projects, work with cutting-edge tech, and make a real impact.
- Qualifications: 4+ years in IT support, strong technical skills, and mentoring experience.
- Other info: Enjoy training time, career progression, and regular team socials.
The predicted salary is between 32000 - 45000 £ per year.
Are you an experienced IT professional ready to step into a senior escalation role within a fast-growing Managed Service Provider? Wanting to be supported with professional training, give time-off for studying, and rewarded for your expert knowledge? Wanting to lead projects, work with vendors, and customers? Earn in excess of £45k.
We’re looking for a Service Desk Specialist who enjoys solving complex technical challenges, supporting infrastructure projects, and mentoring engineers all within a modern, forward-thinking IT environment.
The Role
You’ll act as the final escalation point across a diverse client base, taking ownership of complex incidents, major problems, and service improvements. Your responsibilities will include:
- Acting as the highest technical escalation for incidents and service requests
- Diagnosing and resolving complex issues across servers, networks, cloud platforms, firewalls, and endpoints
- Performing root-cause analysis and implementing long-term fixes
- Supporting client onboarding, migrations, and infrastructure projects
- Mentoring and supporting 1st and 2nd line engineers
- Maintaining technical standards, documentation, and best practices
- Collaborating with internal teams to improve service delivery
- Liaising with vendors and suppliers on escalations and technical matters
What We’re Looking For
4+ years’ experience in IT support, including 1–2+ years at 3rd line or senior level. Strong technical capability across:
- Windows Server
- Microsoft 365
- Networking (DNS, DHCP, routing)
- Firewalls and backup solutions
- Cloud technologies
- RMM and PSA tools
A calm, structured, and proactive approach to problem-solving. Confidence mentoring and supporting fellow engineers. Relevant certifications (Microsoft, Cisco, CompTIA) — highly desirable.
What’s On Offer
- Salary from £32,000 – £45,000, depending on experience
- 33 days’ holiday, including bank holidays and your birthday off
- Private healthcare
- 8 hours per month dedicated to training
- Fully funded professional certifications
- Discounted gym membership
- Employee reward and recognition scheme
- Perks and discount platform
- Mental health and wellbeing support
- Pension contributions
- Modern office with breakout spaces
- Free onsite parking
- Regular company socials and team events
- Clear career progression within a growing IT business
Are you ready to progress your career - apply today:
3rd line, IT Support Analyst. (MSP-services) in Liverpool employer: GK Recruitment
Contact Detail:
GK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd line, IT Support Analyst. (MSP-services) in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at events or interviews, be ready to discuss your past projects and how you've tackled complex issues. Real-life examples speak volumes!
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your experience with Windows Server, Microsoft 365, and all that good stuff.
✨Tip Number 4
Prepare for the technical interview! Brush up on your knowledge of networking, cloud technologies, and troubleshooting techniques. Being calm and structured in your approach will impress us and show you're ready for that senior escalation role.
We think you need these skills to ace 3rd line, IT Support Analyst. (MSP-services) in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 3rd line support experience and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled complex IT challenges and mentored others in your previous roles.
Showcase Your Technical Skills: We want to see your technical prowess! Be sure to mention your experience with Windows Server, Microsoft 365, and any cloud technologies you've worked with. This is your chance to shine!
Apply Through Our Website: For the best chance of success, apply directly through our website. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at GK Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Microsoft 365, and networking. Be prepared to discuss specific scenarios where you've diagnosed and resolved complex issues, as this will show your expertise and problem-solving skills.
✨Showcase Your Mentoring Skills
Since the role involves mentoring 1st and 2nd line engineers, think of examples where you've supported or guided others. Highlight your approach to mentoring and how it has positively impacted your team or projects.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to walk through your thought process in resolving a major incident or performing root-cause analysis. Practise articulating your structured approach to problem-solving, as this is crucial for a senior escalation role.
✨Research the Company Culture
Familiarise yourself with the company's values and culture. Be ready to discuss how you align with their forward-thinking environment and how you can contribute to improving service delivery and client satisfaction.
