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- Tasks: Provide IT support to pharmacy dispensers and resolve technical issues.
- Company: Join a leading provider of EPoS and PMR systems in the pharmacy sector.
- Benefits: Enjoy a competitive salary, overtime, remote work options, and career development.
- Why this job: Perfect for those passionate about customer service and looking to grow their IT skills.
- Qualifications: Good communication skills and basic IT knowledge are essential.
- Other info: Opportunity for training and a clear career path in a supportive team.
The predicted salary is between 24000 - 28000 £ per year.
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Junior / 1st Line, IT Service Desk Analyst, Preston
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Client:
GK Recruitment
Location:
Preston, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
ebd6d6dfa93e
Job Views:
6
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Description
- Have you recently been working in Customer Services, OR, Customer Support?
- Do you thrive in delivering an excellent Customer Services?
Then this role is for you – as a 1st line IT Support Analyst.
We can offer you:
- A starting salary of £24,700 + overtime
- You will be able to build your IT career in a strong team, committed to being \”customer centric\”
- Enhance your IT skills
But – You must be a good communicator with reasonable IT skills
My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector.
You will receive an excellent base salary of £23,700 plus overtime (average £2,000) with a salary review of £25,000. The role will be conducted from their office in Adlington, Chorley + with some remote work.
You will be joining a company that offers training and a genuine career path with an additional benefits package.
As the 1st Line IT Support Analyst you will:
- Be the main contact via telephone to support and assist pharmacy dispensers with IT problem resolution.
- Provide telephone support to the user base utilising remote access tools.
- Log and categorise incoming calls and emails within a CRM system.
- Active involvement in the documenting and updating of the knowledge base.
- Raise jobs for Engineers and liaise with them.
- Take ownership of incidents and progress them quickly and efficiently.
- Document issues/problems and raise them to the 2nd line team.
We are looking for a 1st Line IT Support Analyst with:
- Problem-solving attitude and aptitude.
- Good communication skills both written and verbal.
- Good problem-solving skills.
- Ability to manage own workload effectively.
- An ability to Take Ownership.
APPLY NOW: If this sounds like the 1st line IT Support Analyst role for you, click apply now.
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Junior / 1st Line, IT Service Desk Analyst employer: GK Recruitment
Contact Detail:
GK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior / 1st Line, IT Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common IT support tools and software, especially those related to EPoS and PMR systems. This knowledge will help you stand out during interviews as it shows your proactive approach to understanding the role.
✨Tip Number 2
Practice your communication skills by engaging in mock customer service scenarios. Being able to demonstrate your ability to communicate effectively will be crucial, as this role heavily relies on clear and concise interaction with users.
✨Tip Number 3
Network with current or former employees in similar roles through platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare specific examples of how you've successfully resolved customer issues in the past. This will showcase your problem-solving skills and ability to take ownership of incidents, which are key qualities for this position.
We think you need these skills to ace Junior / 1st Line, IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or IT support. Emphasise any problem-solving skills and communication abilities, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific experiences where you delivered excellent customer service or resolved IT issues effectively.
Highlight Relevant Skills: In your application, clearly outline your IT skills and any experience with CRM systems or remote access tools. This will demonstrate your readiness for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at GK Recruitment
✨Showcase Your Customer Service Experience
Since the role emphasises excellent customer service, be prepared to discuss your previous experiences in customer support. Highlight specific situations where you resolved issues effectively and how you ensured customer satisfaction.
✨Demonstrate Your IT Knowledge
While the position requires reasonable IT skills, it's important to show your enthusiasm for technology. Brush up on basic IT concepts and be ready to discuss any relevant tools or software you've used in past roles.
✨Practice Problem-Solving Scenarios
Prepare for potential problem-solving questions by thinking through common IT issues you might encounter in this role. Practice articulating your thought process and how you would approach resolving these problems.
✨Communicate Clearly and Confidently
Good communication is key for this position. During the interview, focus on speaking clearly and confidently. Make sure to listen carefully to questions and respond thoughtfully, demonstrating your ability to communicate effectively.
