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- Tasks: Support pharmacy dispensers with IT issues via phone and remote tools.
- Company: Join a leading provider of EPoS and PMR systems in the pharmacy sector.
- Benefits: Enjoy a starting salary of £24,700, overtime, and remote work options.
- Why this job: Kickstart your IT career in a supportive team focused on customer service excellence.
- Qualifications: Good communication skills and basic IT knowledge are essential.
- Other info: Opportunities for training and career progression available.
The predicted salary is between 24700 - 26700 £ per year.
Have you recently been working in Customer Services, OR, Customer Support? Do you thrive in delivering an excellent Customer Services? Then this role is for you - as a 1st line IT Support Analyst.
We can offer you:
- A starting salary of £24,700 + overtime
- You will be able to build your IT career in a strong team, committed to being "customer centric"
- Enhance your IT skills
But - You must be a good communicator with reasonable IT skills.
My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector. You will receive an excellent base salary of £23,700 plus overtime (average £2,000) with a salary review of £25,000. The role will be conducted from their office in Adlington, Chorley + with some remote work. You will be joining a company that offers training and a genuine career path with an additional benefits package.
As the 1st Line IT Support Analyst you will:
- Be the main contact via telephone to support and assist pharmacy dispensers with IT problem resolution.
- Provide telephone support to the user base utilising remote access tools.
- Log and categorise incoming calls and emails within a CRM system.
- Active involvement in the documenting and updating of the knowledge base.
- Raise jobs for Engineers and liaise with them.
- Take ownership of incidents and progress them quickly and efficiently.
- Document issues/problems and raise them to the 2nd line team.
We are looking for a 1st Line IT Support Analyst with:
- Problem-solving attitude and aptitude.
- Good communication skills both written and verbal.
- Good problem-solving skills.
- Ability to manage own workload effectively.
- An ability to Take Ownership.
APPLY NOW: If this sounds like the 1st line IT Support Analyst role for you, click apply now.
Junior / 1st Line, IT Service Desk Analyst employer: GK Recruitment
Contact Detail:
GK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior / 1st Line, IT Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common IT support tools and software, especially CRM systems. Being able to demonstrate your knowledge of these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills, as this role heavily relies on effective interaction with customers. Practising how to explain technical issues in simple terms can be a great advantage.
✨Tip Number 3
Showcase any previous experience in customer service or support roles. Be ready to discuss specific examples where you successfully resolved issues or improved customer satisfaction.
✨Tip Number 4
Research the company and its products, particularly in the pharmacy sector. Understanding their services will help you answer questions more effectively and show your genuine interest in the role.
We think you need these skills to ace Junior / 1st Line, IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and IT support. Emphasise any specific skills that align with the job description, such as problem-solving and communication abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your previous experience in customer service and how it has prepared you for a position as a 1st Line IT Support Analyst.
Highlight Relevant Skills: In your application, clearly outline your IT skills and any experience with CRM systems or remote access tools. This will demonstrate your readiness for the technical aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at GK Recruitment
✨Showcase Your Customer Service Experience
Since the role focuses on delivering excellent customer service, be prepared to discuss your previous experiences in customer support. Highlight specific situations where you resolved issues effectively and how you communicated with customers.
✨Demonstrate Your IT Knowledge
Brush up on basic IT concepts and tools relevant to the position. Be ready to explain any technical skills you possess, especially those related to remote access tools and CRM systems, as these will be crucial for the job.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving abilities. Practice articulating your thought process clearly and logically when addressing potential IT issues.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
