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- Tasks: Provide first-line IT support for pharmacy systems via phone and remote access.
- Company: Join GK Recruitment, a leader in pharmacy IT solutions.
- Benefits: Enjoy a starting salary of £24,700 plus overtime and career development opportunities.
- Why this job: Kickstart your IT career in a supportive, customer-focused environment with training provided.
- Qualifications: Good communication skills and a problem-solving attitude are essential.
- Other info: This role offers the chance to work with cutting-edge pharmacy technology.
The predicted salary is between 19760 - 29120 £ per year.
This role is for a Junior / 1st Line IT Support Analyst based in Bolton, working with GK Recruitment. The role involves providing first-line support for pharmacy systems, assisting users via telephone and remote access, and logging support requests.
We offer:
- A starting salary of £24,700 plus overtime
- Opportunities to develop your IT skills and build a career in a customer-centric team
You should be a good communicator with reasonable IT skills. The company supplies EPoS and PMR systems in the pharmacy sector and offers training, career progression, and benefits.
Responsibilities include:
- Supporting pharmacy dispensers with IT issues via telephone
- Using remote tools to assist users
- Logging calls and emails in CRM
- Updating the knowledge base
- Raising jobs for engineers and liaising with them
- Taking ownership of incidents and resolving them efficiently
- Documenting issues for escalation
Candidate requirements:
- Problem-solving attitude
- Good communication skills (written and verbal)
- Ability to manage workload and take ownership
If interested, apply now to join our team as a 1st Line IT Support Analyst.
Junior / 1st Line, IT Service Desk Analyst employer: GK Recruitment
Contact Detail:
GK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior / 1st Line, IT Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common pharmacy IT systems and EPoS solutions. Understanding the specific software and hardware used in pharmacies will give you an edge during interviews and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a technical context. Since you'll be assisting users over the phone and via remote access, being able to explain complex IT issues in simple terms is crucial.
✨Tip Number 3
Get comfortable with logging support requests and using CRM systems. Familiarity with these tools can demonstrate your readiness for the role and help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Showcase your problem-solving skills through examples from past experiences. Be prepared to discuss how you've tackled IT issues or challenges in previous roles, as this will highlight your ability to take ownership of incidents.
We think you need these skills to ace Junior / 1st Line, IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and experiences that align with the responsibilities of a Junior / 1st Line IT Service Desk Analyst. Emphasise any previous support roles or customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving attitude and communication skills. Mention specific examples of how you've successfully resolved IT issues in the past, as this will demonstrate your capability for the role.
Highlight Relevant Skills: In your application, clearly outline your IT skills, particularly those related to pharmacy systems or similar environments. Mention any experience with CRM systems or remote support tools, as these are crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is essential for an IT support role.
How to prepare for a job interview at GK Recruitment
✨Showcase Your Communication Skills
As a Junior IT Service Desk Analyst, you'll be assisting users over the phone and via remote access. Make sure to demonstrate your communication skills during the interview by speaking clearly and confidently, and by actively listening to the interviewer.
✨Highlight Problem-Solving Examples
Prepare specific examples of how you've successfully resolved IT issues in the past. This could be from previous jobs, internships, or even personal experiences. Showing a problem-solving attitude will impress the interviewers.
✨Familiarise Yourself with EPoS and PMR Systems
Since the role involves supporting pharmacy systems, it would be beneficial to have a basic understanding of EPoS (Electronic Point of Sale) and PMR (Patient Medication Record) systems. Research these systems beforehand to show your enthusiasm and readiness to learn.
✨Demonstrate Ownership and Accountability
The job requires taking ownership of incidents and resolving them efficiently. During the interview, express your willingness to take responsibility for tasks and how you manage your workload effectively. This will align well with the company's expectations.
