Description
We are seeking a skilled IT Technician to join our busy support and project teams.
This role involves a mix of helpdesk support and on-site project work, providing a great opportunity to develop your expertise across various technologies.
About You
We are looking for candidates with experience working for a Managed Service Provider (MSP) or a Microsoft Partner. Depending on expertise, multiple positions are available.
Key Responsibilities
- Providing remote and on-site IT support to clients
- Managing and resolving helpdesk tickets efficiently
- Delivering project-based work, including system installations and migrations
- Meeting SLAs and following established support procedures
- Communicating effectively with both technical and non-technical users
- Liaising with leading vendors, including Microsoft, Dell, HP, Acronis, and Sophos
Technical Skills & Experience
Experience with some or all of the following technologies would be advantageous:
- Windows Server, Virtualisation, and Microsoft Azure
- Microsoft 365 (SharePoint, Exchange Online, Teams)
- Azure & M365 features (Azure AD, Virtual Machines, Intune Endpoint Manager)
- Security & networking (firewalls, anti-virus, MDR deployment and maintenance)
- PC & Server hardware (troubleshooting and installations)
What We’re Looking For
- Methodical and detail-oriented approach to troubleshooting
- Ability to manage and prioritise multiple tickets independently
- Strong communication skills – capable of explaining technical solutions clearly to clients
- A proactive and problem-solving mindset
This is an exciting opportunity to be part of a fast-paced and supportive team, working with cutting-edge technologies.
If you are passionate about IT and eager to grow your career, we’d love to hear from you!
Job Types: Full-time, Permanent
Pay: £23,£33, per year
Benefits
- Company events
- Company pension
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
- Training
Experience
- IT support: 2 years (required)
Licence / Certification
- Driving Licence (required)
Work Location: In person in Rossendale
