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- Tasks: Lead complex IT projects and mentor fellow engineers in a dynamic environment.
- Company: Fast-growing Managed Service Provider with a modern, supportive culture.
- Benefits: Earn up to £45k, enjoy 33 days holiday, and receive professional training.
- Why this job: Make a real impact by solving complex challenges and advancing your career.
- Qualifications: 4+ years in IT support with strong technical skills and mentoring experience.
- Other info: Enjoy regular socials, clear career progression, and mental health support.
The predicted salary is between 32000 - 45000 £ per year.
An experienced IT professional ready to step into a senior escalation role within a fast-growing Managed Service Provider. Wanting to be supported with professional training, given time off for studying, and rewarded for your expert knowledge. We’re looking for a Service Desk Specialist who enjoys solving complex technical challenges, supporting infrastructure projects, and mentoring engineers all within a modern, forward-thinking IT environment.
The Role - You’ll act as the final escalation point across a diverse client base, taking ownership of complex incidents, major problems, and service improvements. Your responsibilities will include:
- Acting as the highest technical escalation for incidents and service requests
- Diagnosing and resolving complex issues across servers, networks, cloud platforms, firewalls and endpoints
- Performing root-cause analysis and implementing long-term fixes
- Supporting client onboarding, migrations, and infrastructure projects
- Mentoring and supporting 1st and 2nd line engineers
- Maintaining technical standards, documentation, and best practices
- Collaborating with internal teams to improve service delivery
- Liaising with vendors and suppliers on escalations and technical matters
What We’re Looking For:
- 4+ years’ experience in IT support, including 1–2+ years at 3rd line or senior level
- Strong technical capability across:
- Windows Server
- Microsoft 365
- Networking (DNS, DHCP, routing)
- Firewalls and backup solutions
- Cloud technologies
- RMM and PSA tools
What’s On Offer:
- Salary from £32,000 – £45,000, depending on experience
- 33 days’ holiday, including bank holidays and your birthday off
- 8 hours per month dedicated to training
- Fully funded professional certifications
- Discounted gym membership
- Employee reward and recognition scheme
- Perks and discount platform
- Mental health and well-being support
- Pension contributions
- Modern office with breakout spaces
- Free onsite parking
- Regular company socials and team events
- Clear career progression within a growing IT business
Are you ready to progress your career - apply today.
3rd line, IT Support Analyst. (MSP-services) in Chorley employer: GK Recruitment
Contact Detail:
GK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd line, IT Support Analyst. (MSP-services) in Chorley
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Managed Service Providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of projects you've worked on that highlight your technical expertise. When you get the chance to chat with potential employers, share these experiences to demonstrate your problem-solving abilities.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or colleagues. Focus on common technical questions and scenarios you might face as a 3rd line IT Support Analyst. This will help you feel more confident and ready to tackle any challenge.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are eager to join our team. Plus, it shows you're genuinely interested in being part of our growing IT family.
We think you need these skills to ace 3rd line, IT Support Analyst. (MSP-services) in Chorley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 3rd line support experience and any relevant technical capabilities, like Windows Server or cloud technologies. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background makes you the perfect fit. Don’t forget to mention your passion for mentoring and solving complex issues – we love that!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex incidents or improved service delivery in the past. We’re looking for someone who can take ownership and lead projects, so let us know how you've done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at GK Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server, Microsoft 365, and networking. Be ready to discuss specific challenges you've faced and how you resolved them, as this role demands a solid understanding of complex IT issues.
✨Showcase Your Mentoring Skills
Since mentoring is a key part of the job, think of examples where you've supported or guided junior engineers. Highlight your approach to problem-solving and how you’ve helped others grow in their roles.
✨Prepare for Scenario Questions
Expect to be asked about real-life scenarios involving escalated incidents or service improvements. Prepare by thinking through past experiences where you took ownership of a complex issue and what steps you took to resolve it.
✨Research the Company Culture
Familiarise yourself with the company’s values and culture. They’re looking for someone who fits into their modern, forward-thinking environment, so be ready to discuss how your personal values align with theirs.
