At a Glance
- Tasks: Lead customer onboarding, training, and engagement to ensure satisfaction with our software.
- Company: Join a leading asset management software provider in the Construction industry.
- Benefits: Enjoy 33 days holiday, free parking, and a supportive work environment.
- Other info: Opportunity for growth in a dynamic industry with travel across the UK.
- Why this job: Make a real difference in customer success and be part of an innovative team.
- Qualifications: Experience in customer success or account management, with strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Going the extra mile to make your customers happy? Ready to make a difference and be the first in the CX team? If so, we want you. We're recruiting exclusively for our client, a leading provider of asset management software for the Construction industry. Their platform helps customers track equipment, manage inspections, and monitor asset status in real time.
They're looking for a Customer Success Manager to own the entire post-sale customer journey. You'll onboard new customers, train them, keep them engaged, and make sure they're getting real value from the platform.
What you'll do:
- Lead onboarding for new customers, remote and on-site
- Run regular check-ins to spot risks early and boost adoption
- Be the customer's voice inside the business
- Turn customer feedback into clear, actionable change requests
- Spot at-risk accounts and turn them around before renewal
What you'll bring:
- Experience in customer success, account management, or a similar customer-facing role (SaaS a big plus)
- Brilliant communication skills, you build trust fast, with anyone from end users to execs
- Genuine empathy and a knack for solving problems
- Sharp organisational skills, self-reliant. Comfortable learning new software
- A full UK driving licence and able to travel nationwide
Nice to haves:
- Experience with asset management, inspection or any tracking software
- Background in Construction, or tracking, would be an advantage
- Experience training end users in a B2B setting
What's in it for you:
- Free parking
- 33 days holiday (including Bank Holidays)
Location: You must be able to commute daily to Liverpool and have the full right to work.
Customer Success Manager in Chester employer: GK Recruitment
As a Customer Success Manager at a leading asset management software provider in the Construction industry, you will thrive in a dynamic work culture that prioritises employee growth and development. With a strong focus on collaboration and innovation, the company offers comprehensive training programs and opportunities for career advancement, ensuring you can make a meaningful impact while enjoying a supportive environment. Located in a vibrant area, you'll benefit from a diverse team and a commitment to customer satisfaction that makes this an exceptional place to work.
