Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Solve complex IT challenges and mentor fellow engineers in a dynamic environment.
- Company: Fast-growing Managed Service Provider with a modern, supportive culture.
- Benefits: Earn up to £45k, enjoy 33 days holiday, and receive private healthcare.
- Why this job: Lead projects, work with cutting-edge tech, and make a real impact.
- Qualifications: 4+ years in IT support, strong technical skills, and mentoring experience.
- Other info: Enjoy training time, career progression, and regular team socials.
The predicted salary is between 32000 - 45000 £ per year.
Are you an experienced IT professional ready to step into a senior escalation role within a fast-growing Managed Service Provider? Wanting to be supported with professional training, give time-off for studying, and rewarded for your expert knowledge? Wanting to lead projects, work with vendors, and customers? Earn in excess of £45k.
We’re looking for a Service Desk Specialist who enjoys solving complex technical challenges, supporting infrastructure projects, and mentoring engineers all within a modern, forward-thinking IT environment.
The Role
You’ll act as the final escalation point across a diverse client base, taking ownership of complex incidents, major problems, and service improvements. Your responsibilities will include:
- Acting as the highest technical escalation for incidents and service requests
- Diagnosing and resolving complex issues across servers, networks, cloud platforms, firewalls, and endpoints
- Performing root-cause analysis and implementing long-term fixes
- Supporting client onboarding, migrations, and infrastructure projects
- Mentoring and supporting 1st and 2nd line engineers
- Maintaining technical standards, documentation, and best practices
- Collaborating with internal teams to improve service delivery
- Liaising with vendors and suppliers on escalations and technical matters
What We’re Looking For
4+ years’ experience in IT support, including 1–2+ years at 3rd line or senior level. Strong technical capability across:
- Windows Server
- Microsoft 365
- Networking (DNS, DHCP, routing)
- Firewalls and backup solutions
- Cloud technologies
- RMM and PSA tools
A calm, structured, and proactive approach to problem-solving. Confidence mentoring and supporting fellow engineers. Relevant certifications (Microsoft, Cisco, CompTIA) — highly desirable.
What’s On Offer
- Salary from £32,000 – £45,000, depending on experience
- 33 days’ holiday, including bank holidays and your birthday off
- Private healthcare
- 8 hours per month dedicated to training
- Fully funded professional certifications
- Discounted gym membership
- Employee reward and recognition scheme
- Perks and discount platform
- Mental health and wellbeing support
- Pension contributions
- Modern office with breakout spaces
- Free onsite parking
- Regular company socials and team events
- Clear career progression within a growing IT business
Are you ready to progress your career - apply today:
3rd line, IT Support Analyst. (MSP-services) in Chester employer: GK Recruitment
Contact Detail:
GK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd line, IT Support Analyst. (MSP-services) in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at events or interviews, be ready to discuss your technical expertise and past projects. Bring examples of how you've solved complex issues—this is your time to shine!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace 3rd line, IT Support Analyst. (MSP-services) in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of 3rd Line IT Support Analyst. Highlight your experience with Windows Server, Microsoft 365, and any relevant certifications. We want to see how your skills match what we're looking for!
Showcase Problem-Solving Skills: In your application, give examples of complex issues you've resolved in the past. We love candidates who can demonstrate a calm and structured approach to problem-solving, especially in high-pressure situations.
Highlight Mentoring Experience: Since mentoring is a key part of this role, make sure to mention any experience you have in supporting or training other engineers. We value teamwork and collaboration, so show us how you can contribute to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at GK Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Windows Server, Microsoft 365, and networking. Be ready to discuss specific scenarios where you've diagnosed and resolved complex issues, as this will show your expertise and problem-solving skills.
✨Showcase Your Mentoring Skills
Since the role involves mentoring 1st and 2nd line engineers, prepare examples of how you've supported or trained others in the past. Highlight your calm and structured approach to problem-solving, as this is key in a senior escalation role.
✨Understand the Company Culture
Research the Managed Service Provider's values and work environment. Be prepared to discuss how you align with their forward-thinking approach and how you can contribute to improving service delivery and client satisfaction.
✨Prepare Questions
Have a few thoughtful questions ready for the interviewers. Ask about their current projects, the team dynamics, or how they support professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
