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- Tasks: Provide top-notch IT support and customer service to pharmacy dispensers.
- Company: Dynamic recruitment agency focused on IT services in Bolton.
- Benefits: Starting salary of £25,000, overtime opportunities, and career progression.
- Why this job: Join a supportive team and enhance your IT skills while helping others.
- Qualifications: Experience in IT support, strong communication, and problem-solving skills.
- Other info: Exciting opportunity for growth in a fast-paced environment.
The predicted salary is between 24000 - 26000 £ per year.
A recruitment agency is looking for a 1st-line IT Support Analyst in Bolton, UK. This role involves providing excellent customer service and support to pharmacy dispensers, logging calls, and managing incidents.
The ideal candidate should have a background in IT support, good communication skills, and problem-solving abilities.
Competitive salary starting at £25,000 with potential overtime and career progression in an IT services environment.
Remote 1st Line IT Support Analyst Customer-Centred Helpdesk in Bolton employer: GK Recruitment
Contact Detail:
GK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote 1st Line IT Support Analyst Customer-Centred Helpdesk in Bolton
✨Tip Number 1
Make sure you know your stuff! Brush up on common IT support issues and customer service scenarios. We want to see that you can handle those tricky questions with ease.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable explaining technical concepts in simple terms. Remember, it’s all about helping the customer feel supported.
✨Tip Number 3
Show us your problem-solving skills! Think of examples from your past experiences where you resolved an issue effectively. We love hearing about how you tackled challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to grow with us in the IT services world.
We think you need these skills to ace Remote 1st Line IT Support Analyst Customer-Centred Helpdesk in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and customer service skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent support and how your problem-solving abilities can benefit our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role is all about helping others, we need to see your communication skills in action. Whether it’s in your CV or cover letter, make sure you convey your ability to explain technical issues clearly and concisely.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at GK Recruitment
✨Know Your Tech Basics
Brush up on your IT support fundamentals. Be ready to discuss common issues pharmacy dispensers might face and how you would resolve them. This shows you’re not just a techie but someone who understands the customer’s perspective.
✨Showcase Your Communication Skills
Since this role is all about customer service, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond empathetically to hypothetical customer scenarios.
✨Prepare for Problem-Solving Questions
Expect questions that test your problem-solving abilities. Think of examples from your past experiences where you successfully resolved an issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Research the Company Culture
Familiarise yourself with the company’s values and mission. Understanding their approach to customer service will help you align your answers with what they’re looking for. It also shows genuine interest in the role and the organisation.
