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- Tasks: Lead complex IT projects and mentor fellow engineers in a dynamic environment.
- Company: Fast-growing Managed Service Provider with a modern, supportive culture.
- Benefits: Earn up to £45k, enjoy 33 days holiday, and receive professional training.
- Why this job: Make a real impact by solving complex challenges and advancing your career.
- Qualifications: 4+ years in IT support with strong technical skills and mentoring experience.
- Other info: Enjoy regular socials, clear career progression, and mental health support.
The predicted salary is between 32000 - 45000 £ per year.
An experienced IT professional ready to step into a senior escalation role within a fast-growing Managed Service Provider. Wanting to be supported with professional training, given time off for studying, and rewarded for your expert knowledge. We’re looking for a Service Desk Specialist who enjoys solving complex technical challenges, supporting infrastructure projects, and mentoring engineers all within a modern, forward-thinking IT environment.
The Role - You’ll act as the final escalation point across a diverse client base, taking ownership of complex incidents, major problems, and service improvements. Your responsibilities will include:
- Acting as the highest technical escalation for incidents and service requests
- Diagnosing and resolving complex issues across servers, networks, cloud platforms, firewalls and endpoints
- Performing root-cause analysis and implementing long-term fixes
- Supporting client onboarding, migrations, and infrastructure projects
- Mentoring and supporting 1st and 2nd line engineers
- Maintaining technical standards, documentation, and best practices
- Collaborating with internal teams to improve service delivery
- Liaising with vendors and suppliers on escalations and technical matters
What We’re Looking For:
- 4+ years’ experience in IT support, including 1–2+ years at 3rd line or senior level
- Strong technical capability across:
- Windows Server
- Microsoft 365
- Networking (DNS, DHCP, routing)
- Firewalls and backup solutions
- Cloud technologies
- RMM and PSA tools
What’s On Offer:
- Salary from £32,000 – £45,000, depending on experience
- 33 days’ holiday, including bank holidays and your birthday off
- 8 hours per month dedicated to training
- Fully funded professional certifications
- Discounted gym membership
- Employee reward and recognition scheme
- Perks and discount platform
- Mental health and well-being support
- Pension contributions
- Modern office with breakout spaces
- Free onsite parking
- Regular company socials and team events
- Clear career progression within a growing IT business
Are you ready to progress your career - apply today.
3rd line, IT Support Analyst. (MSP-services) in Blackburn employer: GK Recruitment
Contact Detail:
GK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd line, IT Support Analyst. (MSP-services) in Blackburn
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Managed Service Providers. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of complex issues you've solved or projects you've led to the table – it’ll make you stand out.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your career goals. We recommend checking out our website for roles that match your expertise and aspirations – it’s where the magic happens!
✨Tip Number 4
Prepare for the unexpected! In tech interviews, you might face scenario-based questions. Brush up on your problem-solving skills and be ready to think on your feet – it’s all about showing how you tackle challenges.
We think you need these skills to ace 3rd line, IT Support Analyst. (MSP-services) in Blackburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 3rd line support experience and any relevant projects you've led or been involved in.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled complex technical challenges and mentored others in your previous roles.
Showcase Your Technical Skills: Be sure to list your technical capabilities clearly, especially around Windows Server, Microsoft 365, and networking. We want to see that you have the expertise to handle the responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at GK Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server, Microsoft 365, and networking. Be ready to discuss specific challenges you've faced and how you resolved them, as this role demands a solid understanding of complex IT issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled major incidents or service improvements in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your calm and structured approach to problem-solving.
✨Highlight Your Mentoring Experience
Since mentoring is a key part of this role, think about times you've supported or trained junior engineers. Share specific instances where your guidance made a difference, showing that you're not just technically skilled but also a great team player.
✨Research the Company Culture
Familiarise yourself with the company's values and work environment. Be prepared to discuss how you align with their forward-thinking approach and how you can contribute to their growth, especially in terms of collaboration and service delivery.
