At a Glance
- Tasks: Onboard and engage customers, ensuring they get the most from our platform.
- Company: Leading asset management software provider in the Construction industry.
- Benefits: 33 days holiday, free parking, and a supportive work environment.
- Other info: Opportunity to travel nationwide and grow within a dynamic team.
- Why this job: Be the voice of the customer and drive real change in their experience.
- Qualifications: Experience in customer success or account management, with strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
- Going the extra-mile to make your customers happy?
- Ready to make a difference and be the first in the CX team?
If so.
- We want you.
We're recruiting exclusively for our client, a leading provider of asset management software for the Construction industry. Their platform helps customers track equipment, manage inspections, and monitor asset status in real time.
They're looking for a Customer Success Manager to own the entire post-sale customer journey.
You’ll onboard new customers, train them, keep them engaged, and make sure they’re getting real value from the platform.
What you’ll do:
- Lead onboarding for new customers, remote and on‑site
- Run regular check‑ins to spot risks early and boost adoption
- Be the customer’s voice inside the business
- Turn customer feedback into clear, actionable change requests
- Spot at‑risk accounts and turn them around before renewal
What you’ll bring:
- Experience in customer success, account management, or a similar customer‑facing role (SaaS a big plus)
- Brilliant communication skills, you build trust fast, with anyone from end users to execs
- Genuine empathy and a knack for solving problems
- Sharp organisational skills, self‑reliant.
- Comfortable learning new software
- A full UK driving licence and able to travel nationwide
Nice to haves:
- Experience with asset management, inspection or any tracking software
- Background in Construction, or tracking, would be an advantage
- Experience training end users in a B2B setting
What’s in it for you:
- Free parking
- 33 days holiday (including Bank Holidays)
Location:
You must be able to commute daily to Liverpool and have the full right to work, status
Customer Success Manager in Barry employer: GK Recruitment
As a Customer Success Manager at a leading asset management software provider in the Construction industry, you will thrive in a dynamic work culture that prioritises employee growth and development. With a strong focus on collaboration and innovation, the company offers comprehensive training programs and opportunities for career advancement, ensuring you can make a meaningful impact while enjoying a supportive environment. Located in a vibrant area, you'll benefit from a diverse team and a commitment to customer satisfaction that makes this an exceptional place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Barry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GK Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GK Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Barry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GK Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at GK Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GK Recruitment!
How to prepare for a job interview at GK Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
