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- Tasks: Lead complex IT projects and mentor fellow engineers in a dynamic environment.
- Company: Fast-growing Managed Service Provider with a modern, supportive culture.
- Benefits: Salary up to £45k, 33 days holiday, training time, and wellness support.
- Why this job: Make a real impact while solving technical challenges and advancing your career.
- Qualifications: 4+ years in IT support with strong technical skills and mentoring experience.
- Other info: Enjoy regular socials, clear career progression, and a vibrant office atmosphere.
The predicted salary is between 32000 - 45000 £ per year.
An experienced IT professional ready to step into a senior escalation role within a fast-growing Managed Service Provider. Wanting to be supported with professional training, rewarded for your expert knowledge, and lead projects while working with vendors and customers.
We’re looking for a Service Desk Specialist who enjoys solving complex technical challenges, supporting infrastructure projects, and mentoring engineers all within a modern, forward-thinking IT environment.
The Role: You’ll act as the final escalation point across a diverse client base, taking ownership of complex incidents, major problems, and service improvements. Your responsibilities will include:
- Acting as the highest technical escalation for incidents and service requests
- Diagnosing and resolving complex issues across servers, networks, cloud platforms, firewalls and endpoints
- Performing root-cause analysis and implementing long-term fixes
- Supporting client onboarding, migrations, and infrastructure projects
- Mentoring and supporting 1st and 2nd line engineers
- Maintaining technical standards, documentation, and best practices
- Collaborating with internal teams to improve service delivery
- Liaising with vendors and suppliers on escalations and technical matters
What We’re Looking For:
- 4+ years’ experience in IT support, including 1–2+ years at 3rd line or senior level
- Strong technical capability across:
- Windows Server
- Microsoft 365
- Networking (DNS, DHCP, routing)
- Firewalls and backup solutions
- Cloud technologies
- RMM and PSA tools
What’s On Offer:
- Salary from £32,000 – £45,000, depending on experience
- 33 days’ holiday, including bank holidays and your birthday off
- 8 hours per month dedicated to training
- Fully funded professional certifications
- Discounted gym membership
- Employee reward and recognition scheme
- Perks and discount platform
- Mental health and wellbeing support
- Pension contributions
- Modern office with breakout spaces
- Free onsite parking
- Regular company socials and team events
- Clear career progression within a growing IT business
Are you ready to progress your career - apply today.
3rd line, IT Support Analyst. (MSP-services) employer: GK Recruitment
Contact Detail:
GK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd line, IT Support Analyst. (MSP-services)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Managed Service Providers. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of projects you've worked on that highlight your technical expertise. When you get the chance to chat with potential employers, share these experiences to demonstrate your problem-solving abilities.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by doing mock sessions with friends or using online resources. Focus on common technical questions and scenarios related to 3rd line support to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 3rd line, IT Support Analyst. (MSP-services)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 3rd line support experience and any relevant technical capabilities to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how you’ve tackled complex challenges in the past. This is your chance to showcase your personality and enthusiasm for the role!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved complex issues. We want to see your structured approach to problem-solving and how you’ve made a positive impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at GK Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Microsoft 365, and networking. Be prepared to discuss specific scenarios where you've diagnosed and resolved complex issues, as this will show your expertise and problem-solving skills.
✨Showcase Your Mentoring Skills
Since the role involves mentoring 1st and 2nd line engineers, think of examples where you've successfully guided others. Highlight your approach to supporting fellow engineers and how you've contributed to their development in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that require you to think on your feet. Prepare for scenario-based questions where you might need to demonstrate your calm and structured approach to problem-solving. Practise articulating your thought process clearly and confidently.
✨Research the Company Culture
Familiarise yourself with the company's values and culture. Since they emphasise professional training and a supportive environment, be ready to discuss how you align with these values and how you can contribute to a modern, forward-thinking IT environment.
