Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a 3rd Line Engineer, tackling technical challenges and enhancing customer experiences daily.
- Company: We're a fast-growing IT Support and Managed Services Provider based near Chorley.
- Benefits: Enjoy a competitive salary up to £40k, pension, parking, and ongoing training opportunities.
- Why this job: Be part of a dynamic team, gain hands-on experience with diverse technologies, and grow your career.
- Qualifications: 3-5 years as a 3rd Line Engineer with strong Microsoft knowledge and excellent communication skills required.
- Other info: This role offers a chance to work with a loyal client base across various sectors.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
Are you a 3rd Line Engineer looking for a new challenge role? This fast-growing IT Support and Managed Services Provider, based outside of Chorley we are looking for strong 3rd line engineers to join the team.
Great opportunities for growth, and an excellent career path through the company.
As it is an IT Managed Service Provider, there will be lots of opportunities to get hands-on experience with a lot of different technology.
Our client has a diverse and loyal client-base spanning many sectors and are looking to expand the team with an experienced Microsoft-focused IT professional who can join us in offering affordable, friendly and effective support.
Joining as a Senior IT Support team member you will be involved in driving the customer experience. Whether you are finding solutions to technical problems; managing an incident; completing a project; capturing client requirements or keeping up-to-date with industry trends, you will play a vital role ensuring the delivery of great customer service.
Experience, Knowledge & Skills required:
- Min. 3-5 Years’ experience as an 3rd Line Engineer with a Managed Service Provider
- Sound knowledge of:
- Windows Server 2012/16/19
- Microsoft Exchange/O365
- Active Directory Administration
- VMware or Hyper-V
- Working knowledge of DNS/DHCP/Group Policy etc.
- Firewalls
- Networking
- Back-up and restore procedures
- Full UK Driving License
- Ability to communicate both verbally and in writing, usually over the phone and by email.
- Ability to organise your time and ask for assistance when lack of time is an issue.
- Ability to follow a logical problem solving process.
- Ability to follow the Helpdesk procedures and seek advice when unsure.
Main Duties of the role:
As a competent 3rd Line Engineer you will be able to provide IT consultancy services to the full range of clients.
You will effectively support clients as requested in a timely manner in line with the client’s support contracts.
You are required to provide reactive and pro-active technical support services and incident management for the following types of work:
- Monitoring and maintaining systems and networks
- Installation and configuration of systems
- Diagnosing faults on both hardware and software
- Solving technical and application issues by phone, email or in person
- Walking clients through troubleshooting steps
- Re-fitting and/or replacing of client hardware
- Supporting updates and/or roll-outs for client applications (training of users as needed)
- Working to SLA’s
- Prioritising and managing multiple open tickets
- Establishing good working relationships with clients
In return, we can offer you an exciting career in a growing company with an excellent salary upto £40k base and benefits which includes: Pension, Parking and On-Going Training.
#J-18808-Ljbffr
3rd Line Engineer employer: GK Recruitment
Contact Detail:
GK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Microsoft Exchange, and VMware. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully solved technical issues. Being able to articulate your problem-solving process will demonstrate your capability as a 3rd Line Engineer.
✨Tip Number 4
Stay updated on industry trends and advancements in IT support. Showing that you're proactive about learning and adapting can impress potential employers and highlight your commitment to the field.
We think you need these skills to ace 3rd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a 3rd Line Engineer, particularly focusing on your skills with Windows Server, Microsoft Exchange, and Active Directory. Use specific examples to demonstrate your technical expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to enhance customer experience. Mention your problem-solving skills and how you can contribute to the company's growth.
Highlight Relevant Experience: In your application, emphasise your previous roles in Managed Service Providers and any hands-on experience with technologies like VMware, Hyper-V, and networking. This will show that you are well-prepared for the challenges of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in an IT role.
How to prepare for a job interview at GK Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Microsoft Exchange, and other technologies mentioned in the job description. Bring examples of how you've successfully resolved technical issues in the past.
✨Demonstrate Problem-Solving Abilities
During the interview, you may be presented with hypothetical scenarios or technical problems. Practice articulating your thought process and the steps you would take to troubleshoot and resolve these issues.
✨Highlight Customer Service Experience
Since the role involves driving customer experience, share specific instances where you've gone above and beyond to assist clients. Emphasise your ability to communicate effectively and build strong relationships.
✨Research the Company
Familiarise yourself with the company's services, client base, and industry trends. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the company.
