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- Tasks: Join us as a 3rd Line Engineer, tackling technical challenges and enhancing customer experiences daily.
- Company: We're a fast-growing IT Support and Managed Services Provider based near Chorley.
- Benefits: Enjoy a competitive salary up to £40k, pension, parking, and ongoing training opportunities.
- Why this job: This role offers hands-on experience with diverse technologies and a clear career growth path.
- Qualifications: You need 3-5 years of experience in a similar role and strong knowledge of Microsoft technologies.
- Other info: Be part of a friendly team dedicated to delivering effective IT support across various sectors.
The predicted salary is between 36000 - 60000 £ per year.
Are you a 3rd Line Engineer looking for a new challenge? This fast-growing IT Support and Managed Services Provider, based outside of Chorley, is looking for strong 3rd line engineers to join the team. Great opportunities for growth and an excellent career path through the company. As it is an IT Managed Service Provider, there will be lots of opportunities to get hands-on experience with a lot of different technology. Our client has a diverse and loyal client base spanning many sectors and is looking to expand the team with an experienced Microsoft-focused IT professional who can join us in offering affordable, friendly and effective support.
Joining as a Senior IT Support team member, you will be involved in driving the customer experience. Whether you are finding solutions to technical problems, managing an incident, completing a project, capturing client requirements, or keeping up-to-date with industry trends, you will play a vital role in ensuring the delivery of great customer service.
Experience, Knowledge & Skills required:
- Min. 3-5 Years’ experience as a 3rd Line Engineer with a Managed Service Provider
- Sound knowledge of:
- Windows Server 2012/16/19
- Microsoft Exchange/O365
- Active Directory Administration
- VMware or Hyper-V
- Working knowledge of DNS/DHCP/Group Policy etc.
- Firewalls
- Networking
- Back-up and restore procedures
Main Duties of the role:
- Provide IT consultancy services to the full range of clients.
- Effectively support clients as requested in a timely manner in line with the client’s support contracts.
- Provide reactive and pro-active technical support services and incident management for the following types of work:
- Monitoring and maintaining systems and networks
- Installation and configuration of systems
- Diagnosing faults on both hardware and software
- Solving technical and application issues by phone, email or in person
- Walking clients through troubleshooting steps
- Re-fitting and/or replacing of client hardware
- Supporting updates and/or roll-outs for client applications (training of users as needed)
- Working to SLA’s
- Prioritising and managing multiple open tickets
- Establishing good working relationships with clients
In return, we can offer you an exciting career in a growing company with an excellent salary up to £40k base and benefits which include: Pension, Parking and On-Going Training.
3rd Line Engineer employer: GK Recruitment
Contact Detail:
GK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Microsoft Exchange. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully diagnosed and resolved technical issues. This will help you illustrate your ability to follow a logical problem-solving process, which is crucial for a 3rd Line Engineer.
✨Tip Number 3
Research the company’s client base and the sectors they serve. Understanding their diverse clientele will allow you to tailor your responses in interviews and show that you're genuinely interested in contributing to their customer service goals.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace 3rd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a 3rd Line Engineer, particularly focusing on your skills with Windows Server, Microsoft Exchange, and networking. Use specific examples to demonstrate your problem-solving abilities and technical expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your desire to work with a Managed Service Provider. Mention your experience in customer service and how you can contribute to enhancing the client experience.
Highlight Relevant Experience: In your application, emphasise your 3-5 years of experience in similar roles. Include details about your familiarity with tools like VMware, Hyper-V, and your ability to manage incidents effectively.
Showcase Communication Skills: Since the role requires strong verbal and written communication, provide examples of how you've successfully communicated technical information to clients or team members in the past. This will demonstrate your ability to drive customer experience.
How to prepare for a job interview at GK Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Microsoft Exchange, and other technologies mentioned in the job description. Bring examples of how you've successfully resolved technical issues in the past.
✨Demonstrate Problem-Solving Abilities
During the interview, highlight your logical problem-solving process. You might be asked to walk through a troubleshooting scenario, so practice explaining your thought process clearly and concisely.
✨Communicate Effectively
Since the role involves client interaction, demonstrate your communication skills. Be clear and articulate in your responses, and show that you can explain complex technical concepts in an easy-to-understand manner.
✨Research the Company
Familiarise yourself with the company’s services and client base. Understanding their approach to IT support and managed services will help you tailor your answers and show genuine interest in the role.
